CRM Software WHITE PAPERS

CRM Software

Title	Date Added	Total Downloads	Company
Canon ITS Raises Service Levels and Drives Competitiveness With PeopleSoft Enterprise CRM Tags: Unified, Degree, CRM Software, Desktops	[11 Mar 2009]	133	Oracle	Download
Insurance Company Builds Intelligent Call Centre on HP Technologies: Integrated Customer-Interaction Platform Drastically Increases Efficiency of Customer Care Tags: Call Center - Contact	[09 Apr 2005]	129	Hewlett Packard	Download
Measured Thoughts: McNeil Consumer Healthcare Tags: CRM Software	[23 Feb 2008]	128	SAS Institute	Download
Scottish Water Launches Integrated Customer Management and Field Service Program, Boosts Productivity and Customer Satisfaction, Yields Two-Year ROI of 250% Tags: Customer Service, Water, Customer Support Services, Vision	[13 Oct 2008]	126	Oracle	Download
Shared Services in the Public Sector Tags: Customer Support Services, Sharing, Shared Services, Shared Service	[16 Feb 2006]	125	Oracle	Download
Improving First Call Resolution Tags: End User, Desk, Help Desk, Self Service	[28 Nov 2007]	123	SupportSoft	Download
CRM Evolution at Belgacom Tags: Telecom, Supplier, Peoplesoft, Sales - Marketing	[21 Oct 2008]	121	Oracle	Download
Service Delivery Innovation: Creating Client Value and Enhancing Profitability Tags: CRM Software, Delivery, Firms, Forces	[01 Jul 2007]	121	SAP	Download
Sales Force Automation Comparison Guide Tags: CRM Software	[15 May 2008]	117	Inside CRM	Download
CRM: From Strategy to Implementation - How to Maximize Its Potential! Tags: CRM Software	[12 May 2007]	116	Cranfield University	Download
Survey results: The Oxford Index - Demand Trends for Oracle Applications Consultants Tags: Survey, Consultants, Managers, Demand	[02 Sep 2008]	113	Oxford Global Resources	Download
Insurance Software Provider Bolsters Product With Enhanced CRM Capabilities Tags: CRM Software	[06 Sep 2007]	111	Microsoft	Download
Best Practices in Complex Equipment Manufacturing, Sales, and Service Tags: CRM Software, Practices, Manufacturer, Low Cost	[01 Jun 2007]	111	SAP	Download
The Customer Value Dimension Tags: CRM Software	[12 May 2007]	108	SAS Institute	Download
IBM Institute for Business Value Executive Summary - Healthcare 2015: Win-win or lose-lose? A portrait and a path to successful transformation Tags: Healthcare, Customer Support Services, Healthcare System, Continue	[01 Sep 2006]	108	IBM	Download
Gartner Dataquest Insight: Oracle and SAP Approach SMB Application Market via Different Product and Channel Approaches Tags: Strategic Planning	[10 Apr 2008]	106	Oracle	Download
Microsoft Dynamics CRM Online 30 Day Trial Tags: Sales - Marketing, Crm, Dynamics, Microsoft Dynamics	[01 Apr 2008]	104	Microsoft	Download
The ForresterWave: Midmarket CRM Suites, Q1 2007 Tags: CRM Software	[21 Feb 2007]	103	Forrester Research	Download
Eclipse Internet Improves Workforce Effectiveness by Automating Financial Processes Tags: Customer Support Services	[01 Mar 2008]	101	Oracle	Download
High-End Fitness Club Anticipates Pump-Up in Sales From New Sales Tool Tags: CRM Software	[11 Sep 2007]	98	Microsoft	Download
Title	Date Added	Total Downloads	Company

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CRM Software WHITE PAPERS

CRM Software

Canon ITS Raises Service Levels and Drives Competitiveness With PeopleSoft Enterprise CRM

Insurance Company Builds Intelligent Call Centre on HP Technologies: Integrated Customer-Interaction Platform Drastically Increases Efficiency of Customer Care

Measured Thoughts: McNeil Consumer Healthcare

Scottish Water Launches Integrated Customer Management and Field Service Program, Boosts Productivity and Customer Satisfaction, Yields Two-Year ROI of 250%

Shared Services in the Public Sector

Improving First Call Resolution

CRM Evolution at Belgacom

Service Delivery Innovation: Creating Client Value and Enhancing Profitability

Sales Force Automation Comparison Guide

CRM: From Strategy to Implementation - How to Maximize Its Potential!

Survey results: The Oxford Index - Demand Trends for Oracle Applications Consultants

Insurance Software Provider Bolsters Product With Enhanced CRM Capabilities

Best Practices in Complex Equipment Manufacturing, Sales, and Service

The Customer Value Dimension

IBM Institute for Business Value Executive Summary - Healthcare 2015: Win-win or lose-lose? A portrait and a path to successful transformation

Gartner Dataquest Insight: Oracle and SAP Approach SMB Application Market via Different Product and Channel Approaches

Microsoft Dynamics CRM Online 30 Day Trial

The ForresterWave: Midmarket CRM Suites, Q1 2007

Eclipse Internet Improves Workforce Effectiveness by Automating Financial Processes

High-End Fitness Club Anticipates Pump-Up in Sales From New Sales Tool

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