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ITIL WHITE PAPERS


ITIL


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  Title   Date Added Total Downloads Company
White Papers

IT Service Management: A Business Based Assessment Approach to ITIL Maturity

[29 Oct 2005]

511

IT Service Management Forum (itSMF)

White Paper

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White Papers

Defining Services in ITIL - From a Local Government and Small Business Perspective

[08 Mar 2004]

508

Jupitermedia

White Paper

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White Papers

A Best-Practices Approach to Software Asset Management

[01 Jul 2006]

473

ManageSoft

White Paper

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White Papers

How to Produce an Actionable IT Service Catalog

[18 Jul 2005]

473

Jupitermedia

White Paper

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Case Studies

Implementing ITIL and HP Service Desk: Short Timeline to Introduce New Standards and Products

[24 Mar 2006]

470

Neteffects

White Paper

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White Papers

Information Assurance Governance Framework

[09 Feb 2004]

467

Crown

White Paper

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White Papers

Thirty-one Best Practices for the Service Desk

[28 Jun 2005]

449

FrontRange Solutions

White Paper

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White Papers

Spreadsheets and Sarbanes-Oxley: Regulations, Risks, and Control Frameworks

[28 Mar 2006]

441

University of Hawaii

White Paper

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White Papers

The Benefits of ITIL White Paper

[04 Oct 2002]

436

Pink Elephant

White Paper

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White Papers

What Do You Need from a Configuration Management Database (CMDB)?

[28 Jan 2005]

435

BMC Software

White Paper

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Webcasts

State of ITIL Adoption in North America - Survey Results

[26 Nov 2007]

434

CA (Computer Associates)

White Paper

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White Papers

The ITIL DSL in an Agile Infrastructure Environment

[21 Dec 2005]

422

Sun Microsystems

White Paper

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White Papers

IT Services Management Service Brief: ITSM Assessment

[23 Mar 2004]

420

IT Service Management Forum (itSMF)

White Paper

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White Papers

Project Management, ITIL, & Professional Skills Training Catalog

[01 Feb 2006]

411

Global Knowledge Network

White Paper

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Webcasts

ITIL Basics - Release Management

[01 Apr 2009]

407

nextslm.org

White Paper

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Case Studies

Banking on Six Sigma to Improve Service Quality

[02 Mar 2009]

402

Proxima Technology

White Paper

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White Papers

Configuration Management: A CA IT Service Management Process Map

[01 Jun 2006]

397

CA (Computer Associates)

White Paper

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White Papers

Outsourcing Help Desk Services: A Reality Checklist - Finding the Right Balance Between Cost, Capacity and Resources

[01 Nov 2004]

385

OAO Technology Solutions

White Paper

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White Papers

Forrester: Assess the Maturity of Your IT Support Processes

[22 Jun 2006]

382

FrontRange Solutions

White Paper

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Case Studies

Aviva Life Insurance Company Selects HEAT and Creates Customized Reports With KPIs to Measure Performance of the Delivery of Operational IT Services

[02 Aug 2007]

369

SMA MANAGEMENT SYSTEMS

White Paper

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  Title   Date Added Total Downloads Company

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