ITIL WHITE PAPERS

ITIL

Title	Date Added	Total Downloads	Company
BMC Remedy for IT Service Providers: Out-of-the-Box ITIL-Compatible Service Management to Accelerate Progress Toward Business Service Management Tags: ITIL	[01 Jul 2005]	779	BMC Software	Download
The HP IT Service Management (ITSM) Reference Model: A Model for Successfully Providing and Managing IT Services Tags: ITIL	[01 Jun 2003]	732	Hewlett Packard	Download
Incident Management: A CA IT Service Management Process Map Tags: Service Level Management	[01 Jun 2006]	720	CA (Computer Associates)	Download
Asset Management, ITIL, and the CMDB: Connecting the Dots between IT Operations and the Bottom Line Tags: Database Management	[19 Oct 2005]	694	BMC Software	Download
An ITIL-Based Approach to Building Effective Storage Capacity Management in Support Tags: ITIL	[01 Aug 2004]	687	Global Knowledge	Download
ITIL Process Maturity Tags: Best Practices	[01 Nov 2004]	666	Pink Elephant	Download
IT Process and Problem/Incident Management Tags: ITIL	[18 Oct 2005]	653	iConclude	Download
ITIL Version 3.0 -- What It Means to You Tags: IT Reliability, Hub, Infrastructure Library, Organization	[01 Apr 2006]	648	Global Knowledge	Download
Software Change and Configuration Management (SCCM) - Business Processes of IT and the Real-Time Enterprise Tags: ITIL	[04 May 2006]	632	Gartner	Download
IT Service Management Technology Audit: Axios Systems assyst v6.0 Tags: ITIL	[01 Jun 2004]	627	Butler Group	Download
ITIL Process Implementation Strategy Tags: Best Practices	[01 Jan 2005]	621	Pink Elephant	Download
Peregrine Active CMDB Technology: Self-Updating, ITIL-Compliant CMDB With Advanced Analytics and Reporting Tags: ITIL	[01 Sep 2005]	579	Peregrine Systems	Download
Essential Elements of a CMDB Implementation Tags: ITIL	[01 Mar 2006]	575	Managed Object Solutions	Download
ITIL Change, Configuration, and Release Management: Reduce the Business Risk of Change Tags: Sarbanes-Oxley	[01 Apr 2009]	563	Mercury Interactive	Download
Atos Origin Uses Unicenter Service Desk and ITIL to Scale to 3 Million Tickets Per Year Tags: Help Desk	[09 Mar 2007]	560	CA	Download
Post Danmark - Combining SAP, ITIL and HP OpenView Management Solutions for Customer Service Excellence Tags: Infrastructure Management, Danmark, Itil, Operations	[26 Nov 2007]	555	Hewlett-Packard (HP)	Download
Designing & Implementing an Actionable Configuration Management Database (CMDB) Tags: Database Management	[03 Aug 2007]	542	BladeLogic	Download
Incident Management and Automatic Alerting Tools Tags: ITIL	[23 Feb 2004]	528	Jupitermedia	Download
Configuration Management Database (CMDB): Cornerstone of ITIL-Based Integrated Service Support Tags: Database Management	[19 Sep 2005]	524	BMC Software	Download
Managing Operational Change through ITIL and a Configuration Management Database (CMDB) Tags: IT Reliability, Tasks, Organizations, Itil	[01 Feb 2007]	513	Opsware	Download
Title	Date Added	Total Downloads	Company

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ITIL WHITE PAPERS

ITIL

BMC Remedy for IT Service Providers: Out-of-the-Box ITIL-Compatible Service Management to Accelerate Progress Toward Business Service Management

The HP IT Service Management (ITSM) Reference Model: A Model for Successfully Providing and Managing IT Services

Incident Management: A CA IT Service Management Process Map

Asset Management, ITIL, and the CMDB: Connecting the Dots between IT Operations and the Bottom Line

An ITIL-Based Approach to Building Effective Storage Capacity Management in Support

ITIL Process Maturity

IT Process and Problem/Incident Management

ITIL Version 3.0 -- What It Means to You

Software Change and Configuration Management (SCCM) - Business Processes of IT and the Real-Time Enterprise

IT Service Management Technology Audit: Axios Systems assyst v6.0

ITIL Process Implementation Strategy

Peregrine Active CMDB Technology: Self-Updating, ITIL-Compliant CMDB With Advanced Analytics and Reporting

Essential Elements of a CMDB Implementation

ITIL Change, Configuration, and Release Management: Reduce the Business Risk of Change

Atos Origin Uses Unicenter Service Desk and ITIL to Scale to 3 Million Tickets Per Year

Post Danmark - Combining SAP, ITIL and HP OpenView Management Solutions for Customer Service Excellence

Designing & Implementing an Actionable Configuration Management Database (CMDB)

Incident Management and Automatic Alerting Tools

Configuration Management Database (CMDB): Cornerstone of ITIL-Based Integrated Service Support

Managing Operational Change through ITIL and a Configuration Management Database (CMDB)

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