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ITIL WHITE PAPERS


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  Title   Date Added Total Downloads Company
Case Studies

TNT Global Express Relies on HP OpenView Technology to Ensure Service Excellence

[24 Dec 2004]

128

Hewlett Packard

White Paper

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Webcasts

Configuration Management Database Population and Dependency Mapping

[23 May 2007]

126

Symantec

White Paper

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Webcasts

Exploring Infrastructure Management Buzzwords, Trends, and Concepts

[04 May 2006]

126

TeamQuest

White Paper

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Webcasts

Featuring META Group: Coordinating Change Management and Requirements for Business Adaptability and Improved Life Cycle

[19 Apr 2006]

126

Gartner

White Paper

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Webcasts

How to Develop Your CMDB Project's ROI

[18 Sep 2008]

125

ASG Software Solutions

White Paper

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White Papers

Outsourcing Your Web Infrastructure Management: A Resource-Effective Alternative Offering Substantial Benefits to Your Business

[07 Jan 2005]

125

Manitoba Telecom Services

White Paper

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Case Studies

Just Two Years in Existence, RimaOne Is Making Its Mark in the World of Risk Management

[22 Jun 2009]

124

Sun Microsystems

White Paper

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White Papers

Accelerating ITIL Best Practice Adoption With Managed Objects BSM

[29 Apr 2005]

124

Managed Object Solutions

White Paper

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White Papers

Business - Technology Alignment: A Fundamental Consideration for ITSM Tool Selection

[01 Jan 2006]

123

Infosys Technologies

White Paper

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Webcasts

ITIL Basics - Availability Management

[19 Apr 2006]

121

nextslm.org

White Paper

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White Papers

Getting In-Control - Combining CobiT and ITIL for IT Governance and Process Excellence

[24 May 2005]

121

Alcyone Consulting Group

White Paper

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White Papers

DDF Performance Analysis - Does It Really Have to Be This Complicated?

[09 Nov 2005]

120

Computer Measurement Group (CMG)

White Paper

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White Papers

IDC Whitepaper - Quantify the Business Benefits of ITSM

[19 Jan 2005]

120

Hewlett-Packard (HP)

White Paper

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Case Studies

Service Management Best Practices Streamline IT Processes, Improving Company Service Levels and Laying a Foundation for Continued Leadership and Growth

[10 Jun 2009]

119

Pepperweed

White Paper

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Case Studies

Serena ChangeMan ZMF Case Studies: Change Management

[03 Mar 2009]

119

Serena Software

White Paper

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Case Studies

MultiCare Uses CA's Service Desk Solution to Automate ITIL Processes

[22 Feb 2007]

119

CA (Computer Associates)

White Paper

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White Papers

EARP Working Paper Ms102: It Governance Maturity in Electric Utilities - COBIT Assessments of Administrative Systems and Operation Support Systems

[29 Jun 2005]

118

KTH - Royal Institute of Technology

White Paper

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White Papers

ITIL Version 3

[13 Jul 2007]

117

Two Hills

White Paper

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White Papers

How ITIL-Based IT Help Desk Can Help Small and Medium Businesses

[01 Dec 2005]

117

AdventNet

White Paper

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Case Studies

HP OpenView Service Desk Ensures That World-Class Support Is a Matter of Policy for Reinsurance Group of America

[24 Dec 2004]

116

Hewlett Packard

White Paper

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