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ITIL WHITE PAPERS


ITIL


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  Title   Date Added Total Downloads Company
White Papers

ITIL - Service Approach for Siemens Enterprise Communications

The structure of ITIL is evolving from Version 2 to Version 3; understand how the adoption and application of the ITIL framework can add value to your enterprise, and how...

[08 Oct 2008]

530

Siemens

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White Papers

"7 Stride" Implementation Approach for ITIL Service Management: A Roadmap for Success

[01 Jan 2005]

339

Patni Computer Systems

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White Papers

"ITIL be Alright on the Night" - But Will IT?

[07 Jul 2003]

32

PinkRoccade

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White Papers

"Perception et Réalité de l'IT Management", un livre blanc co-édité par Staff&Line et IDC

[01 Dec 2004]

 

Staff&Line

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White Papers

'Close the Gap' to Improve Business Service Delivery

[16 Apr 2004]

5

Jupitermedia

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White Papers

2004 Trends and Directions in Web-Based Support

[01 Oct 2004]

3

UniPress Software

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Webcasts

2005 Top Trends in IT Operations: A Turning Point for Discipline and Control

[19 Apr 2009]

26

TeamQuest

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Case Studies

3 Maximises Investment in New Products and Services With Project & Portfolio Management

[17 Sep 2008]

 

CA (Computer Associates)

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White Papers

3 Steps To Securing Your Network And Preventing Common Security Mistakes

[19 Aug 2009]

 

Global Knowledge

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White Papers

5 Key Steps to Delivering Enterprise-Level IT Services With SMB Resources

[01 Sep 2005]

7

Absolute Performance

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White Papers

A Best-Practices Approach to Software Asset Management

[01 Jul 2006]

473

ManageSoft

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White Papers

A Board Room View: Understanding Your CMDB Project

[01 Jul 2008]

 

Enterprise Management Associates

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White Papers

A Common Core - ITIL Version 3.0 and CMMi-SVC

[21 Sep 2007]

2

Wipro Technologies

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White Papers

A Comprehensive Approach to Practicing ITIL Change Management

[01 Feb 2007]

 

BMC Software

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White Papers

A Criteria Catalog Based Methodology for Analyzing Service Management Processes

[01 Oct 2002]

 

Springer Science+Business Media

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White Papers

A Fool With a Tool Is Still a Fool!: The Hp OpenView's Approach to Implementing a Service Management Solution Through People, Process & Technology

[01 Oct 2001]

24

Hewlett-Packard

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White Papers

A Framework for Failure Impact Analysis and Recovery With Respect to Service Level Agreements

[28 Apr 2005]

72

University of Munich

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White Papers

A Framework for Service Quality Assurance Using Event Correlation Techniques

[07 Apr 2005]

176

University of Munich

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White Papers

A Gateway to ITIL: The Centrata Approach

[02 Jul 2004]

100

Centrata

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Case Studies

A Learned Support Operation

[15 Mar 2006]

22

Hornbill Systems

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