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  Title   Date Added Total Downloads Company
Case Studies

Atos Origin Uses Unicenter Service Desk and ITIL to Scale to 3 Million Tickets Per Year

[09 Mar 2007]

560

CA

White Paper

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Case Studies

Post Danmark - Combining SAP, ITIL and HP OpenView Management Solutions for Customer Service Excellence

[26 Nov 2007]

555

Hewlett-Packard (HP)

White Paper

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Case Studies

Implementing ITIL and HP Service Desk: Short Timeline to Introduce New Standards and Products

[24 Mar 2006]

470

Neteffects

White Paper

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Case Studies

Banking on Six Sigma to Improve Service Quality

[02 Mar 2009]

402

Proxima Technology

White Paper

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Case Studies

Aviva Life Insurance Company Selects HEAT and Creates Customized Reports With KPIs to Measure Performance of the Delivery of Operational IT Services

[02 Aug 2007]

369

SMA MANAGEMENT SYSTEMS

White Paper

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Case Studies

COBIT Case Study: Coopers & Lybrand

[23 Jul 2004]

341

Information System Audit and Control Association

White Paper

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Case Studies

HDFC Bank: Enhancing IS Effectiveness While Reducing Costs Through Wipro's Managed IT Services

[10 Mar 2006]

337

Wipro

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Case Studies

TOTAL UK Implements ITIL-Based Help Desk Using BMC Remedy Service Desk

[05 Jan 2007]

334

BMC Software

White Paper

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Case Studies

Customer Service Direct Ltd Selects Hornbill's Supportworks for Service, Support and Change Management Platform

[16 Mar 2009]

315

Hornbill Systems

White Paper

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Case Studies

Success Story: St. Jude Medical, Cardiac Rhythm Management

[24 Mar 2006]

280

Ecora Software

White Paper

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Case Studies

Serena Software Case Study: Thomson BETA Systems

[21 Mar 2009]

261

Serena Software

White Paper

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Case Studies

Saudi Aramco Increases Efficiencies and Ensures Business Continuity With BMC Software

[19 Jan 2007]

248

BMC Software

White Paper

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Case Studies

Success Story: Bright House Networks

[16 Mar 2006]

243

Ecora Software

White Paper

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Case Studies

Touchpaper Helps Staffordshire County Council Realise New Vision for IT

[02 Sep 2008]

226

Touchpaper Software

White Paper

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Case Studies

Bank Niaga: Indonesia's Bank Par Excellence

[22 Mar 2009]

213

Aldon

White Paper

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Case Studies

Eden Communications Case Study: Frito Lay

[25 Aug 2009]

186

Eden Communications

White Paper

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Case Studies

ALSTOM Powers IT Infrastructure With VMware Software

[21 Apr 2009]

182

VMware

White Paper

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Case Studies

OpenView Service Desk Success Story: Avaya

[16 Oct 2008]

170

Hewlett-Packard (HP)

White Paper

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Case Studies

With IT Infrastructure Firmly in View... Sinius Manages Deutsche Bank's IT Assets With AssetCenter

[28 Mar 2008]

161

Peregrine Systems

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Case Studies

Atos Origin Delivers World Class IT and Helpdesk Support for the Olympic Games With Hornbill Systems

[01 Sep 2009]

155

Hornbill Systems

White Paper

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  Title   Date Added Total Downloads Company

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