ITIL WHITE PAPERS

ITIL

	Title	Date Added	Total Downloads	Company
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	ITIL - Service Approach for Siemens Enterprise Communications The structure of ITIL is evolving from Version 2 to Version 3; understand how the adoption and application of the ITIL framework can add value to your enterprise, and how... Tags: Itil, Outsourcing, Adoption, Delivery	[08 Oct 2008]	478	Siemens	Download
	Service Desk Tools - Comparison and Recommendation Tags: ITIL	[01 Jan 2005]	4192 popular	Tata Consultancy Services	Download
	Advantages and Disadvantages of Using Predefined Process Models Tags: Best Practices	[11 Feb 2004]	3967 popular	Norwegian University of Science and Technology	Download
	IT Service Management Tools: Information Technology Infrastructure Library (ITIL) Compatibility Considerations Tags: ITIL	[12 Jan 2006]	2223 popular	Pink Elephant	Download
	ITIL's CMDB: Best-Practice Tips for Enterprise IT Professionals Tags: Help Desk, Configuration, Initiative, Cmdb	[01 Sep 2006]	1901 popular	Enterprise Management Associates	Download
	ITIL Implementation Best Practice Tags: Service Level Management	[01 Jul 2004]	1786 popular	Gartner	Download
	Getting Started with Change and Configuration Management Process Improvement Tags: Infrastructure Management, Bmc Software, Summit Strategies, Strategies	[01 Jul 2005]	1667 popular	BMC Software	Download
	The Business Case for IT Asset Lifecycle Management Tags: Asset Management, Levels, Automated, Asset	[01 Sep 2004]	1524 popular	ManageSoft	Download
	ITIL: Practitioner Release and Control Tags: Help Desk	[01 Apr 2005]	1414 popular	Examination Institute for Information Science	Download
	The Ideal Security Patch Process: An ITIL-Based, Best Practices Whitepaper Tags: ITIL	[01 Jun 2005]	1211 popular	BMC Software	Download
	ATLAS - The Rapid Deployment Tool for ITIL Implementation Tags: Knowledge And Data Management	[24 Oct 2005]	1194 popular	Pink Elephant	Download
	The Foundation for an Effective Asset Management Strategy: HP OpenView Enterprise Discovery Tags: ITIL	[01 Feb 2006]	1184 popular	Hewlett-Packard	Download
	eTOM and ITIL: Should You Be Bi-Lingual as an IT Outsourcing Service Provider? Tags: Best Practices	[01 Jan 2005]	1084 popular	Business Process Trends	Download
	Common Data Model and the CMDB Tags: ITIL	[22 Mar 2006]	1017 popular	BMC Software	Download
	Selling ITIL - How to Prepare & Build a Case to Build Internal Commitment to Promote ITIL Best Practices Within an Organization Tags: SLA	[17 Apr 2003]	960	Pink Elephant	Download
	IT Service Management Process Maps: Select Your Route to ITIL Best Practice Tags: Service Level Management, Service Management, Itil, Framework	[01 Jun 2006]	913	CA (Computer Associates)	Download
	Converged Service Delivery: The missing link in achieving business flexibility - Forrester Report Tags: Delivery, Outsourcing, Service Delivery, Benefit	[08 Oct 2008]	850	Siemens	Download
	Implementing ITIL Using the PMBOK in Four Repeatable Steps Tags: Service Management, Infrastructure Management, Infrastructure Library, Itil	[01 Sep 2006]	848	Global Knowledge	Download
	Sample IT Change Management Policies and Procedures Guide Tags: Infrastructure Management	[01 Sep 2005]	838	Evergreen Systems	Download
	ITIL: How to Build an Actionable IT Service Catalog Tags: ITIL	[02 Feb 2005]	813	newScale, Inc.	Download
	Title	Date Added	Total Downloads	Company

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ITIL WHITE PAPERS

ITIL

ITIL - Service Approach for Siemens Enterprise Communications

Service Desk Tools - Comparison and Recommendation

Advantages and Disadvantages of Using Predefined Process Models

IT Service Management Tools: Information Technology Infrastructure Library (ITIL) Compatibility Considerations

ITIL's CMDB: Best-Practice Tips for Enterprise IT Professionals

ITIL Implementation Best Practice

Getting Started with Change and Configuration Management Process Improvement

The Business Case for IT Asset Lifecycle Management

ITIL: Practitioner Release and Control

The Ideal Security Patch Process: An ITIL-Based, Best Practices Whitepaper

ATLAS - The Rapid Deployment Tool for ITIL Implementation

The Foundation for an Effective Asset Management Strategy: HP OpenView Enterprise Discovery

eTOM and ITIL: Should You Be Bi-Lingual as an IT Outsourcing Service Provider?

Common Data Model and the CMDB

Selling ITIL - How to Prepare & Build a Case to Build Internal Commitment to Promote ITIL Best Practices Within an Organization

IT Service Management Process Maps: Select Your Route to ITIL Best Practice

Converged Service Delivery: The missing link in achieving business flexibility - Forrester Report

Implementing ITIL Using the PMBOK in Four Repeatable Steps

Sample IT Change Management Policies and Procedures Guide

ITIL: How to Build an Actionable IT Service Catalog

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