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ITIL WHITE PAPERS


ITIL


  Title   Date Added Total Downloads Company
White Papers

ITIL: Practitioner Release and Control

[01 Apr 2005]

1285

popular

Examination Institute for Information Science

White Paper

Download

White Papers

Service Desk Tools - Comparison and Recommendation

[01 Jan 2005]

1182

popular

Tata Consultancy Services

White Paper

Download

White Papers

Getting Started with Change and Configuration Management Process Improvement

[01 Jul 2005]

939

BMC Software

White Paper

Download

White Papers

Aligning COBIT, ITIL and ISO 17799 for Business Benefit

[04 Nov 2005]

768

IT Governance Institute

White Paper

Download

Case Studies

Habitat Furniture Retailer Builds a New IT Help Desk for Its United Kingdom Operation and Automates Support With FootPrints Web-Based Service Desk Software

[28 Mar 2008]

727

UniPress Software

White Paper

Download

White Papers

IT Service Management Tools: Information Technology Infrastructure Library (ITIL) Compatibility Considerations

[12 Jan 2006]

710

Pink Elephant

White Paper

Download

Webcasts

ITIL Best Practices and IT Governance: Optimizing IT Change, Control, and Compliance Processes

[05 Sep 2007]

645

Mercury Interactive

White Paper

Download

White Papers

Advantages and Disadvantages of Using Predefined Process Models

[11 Feb 2004]

633

Norwegian University of Science and Technology

White Paper

Download

White Papers

ITIL's CMDB: Best-Practice Tips for Enterprise IT Professionals

[01 Sep 2006]

553

Enterprise Management Associates

White Paper

Download

White Papers

eTOM and ITIL: Should You Be Bi-Lingual as an IT Outsourcing Service Provider?

[01 Jan 2005]

550

Business Process Trends

White Paper

Download

White Papers

Selling ITIL - How to Prepare & Build a Case to Build Internal Commitment to Promote ITIL Best Practices Within an Organization

[17 Apr 2003]

531

Pink Elephant

White Paper

Download

White Papers

ITIL Version 3.0 -- What It Means to You

[01 Apr 2006]

530

Global Knowledge

White Paper

Download

White Papers

Implementing ITIL Using the PMBOK in Four Repeatable Steps

[01 Sep 2006]

499

Global Knowledge

White Paper

Download

White Papers

An ITIL-Based Approach to Building Effective Storage Capacity Management in Support

[01 Aug 2004]

472

Global Knowledge

White Paper

Download

White Papers

Improving SLA Management: Best Practices for Managing SLA's in Complex Application and Service Oriented Architectures

[01 Apr 2006]

463

Gomez

White Paper

Download

White Papers

ATLAS - The Rapid Deployment Tool for ITIL Implementation

[24 Oct 2005]

458

Pink Elephant

White Paper

Download

White Papers

The Business Case for IT Asset Lifecycle Management

[01 Sep 2004]

458

ManageSoft

White Paper

Download

White Papers

IT Service Management Process Maps: Select Your Route to ITIL Best Practice

[01 Jun 2006]

428

CA (Computer Associates)

White Paper

Download

White Papers

Incident Management: A CA IT Service Management Process Map

[01 Jun 2006]

394

CA (Computer Associates)

White Paper

Download

White Papers

A Best-Practices Approach to Software Asset Management

[01 Jul 2006]

377

ManageSoft

White Paper

Download

  Title   Date Added Total Downloads Company

ITIL