Service Level Management WHITE PAPERS

Service Level Management

Title	Date Added	Total Downloads	Company
IT Asset Tracking: Reduce IT Costs and Improve IT Service Levels With Dynamic Discovery and Analysis of Software and Hardware Assets Tags: Cost Control - Risk Mgmt.	[01 Apr 2005]	513	ManageSoft	Download
Defining Services in ITIL - From a Local Government and Small Business Perspective Tags: SLA	[08 Mar 2004]	507	Jupitermedia	Download
NimBUS for SLA Monitoring and Reporting Tags: Service Level Management	[10 Jan 2006]	484	Nimsoft	Download
IT Services Management: A Methodology for Sourcing ITSM Managed Services Tags: Service Level Management	[10 Nov 2003]	482	RL Information Consulting	Download
Consolidated Reporting With OpenView Performance Insight Tags: Scalability, Insight, Openview, Forecast	[15 May 2008]	473	Hewlett-Packard (HP)	Download
Gartner's Magic Quadrant for E-Mail Security Boundary, 2006 Tags: Anti-Hacking	[25 Sep 2006]	472	MessageLabs, now part of Symantec	Download
How to Produce an Actionable IT Service Catalog Tags: ITIL	[18 Jul 2005]	472	Jupitermedia	Download
University of Auckland Chooses Infra for ITIL Based Service Management Tags: Service Level Management	[30 Jul 2004]	452		Download
The Five Critical SLA Questions: What You Need to Know Before You Define Your Managed File Transfer Service Level Agreements Tags: Outsourcing, Commitment, Service Level Agreements, Definition	[01 Aug 2007]	449	Sterling Commerce	Download
Thirty-one Best Practices for the Service Desk Tags: ITIL, Organization, Desk, Desk Support	[28 Jun 2005]	449	FrontRange Solutions	Download
IT Service Management: ITSM/ITIL Best Practice Process Overview Primer Tags: SLA	[13 Feb 2003]	435	RL Information Consulting	Download
Support Automation With CA SupportBridge Tags: Service Level Management	[01 Jan 2006]	433	CA (Computer Associates)	Download
IDC Excerpt: Worldwide Server Provisioning Software, 2006-2010 Forecast and 2005 Vendor Shares Tags: Infrastructure Management, Analysis, Idc, Provisioning	[01 Sep 2006]	427	Opsware	Download
Agentless or Agent-based Monitoring? Choose a Hybrid Approach Using BMC Performance Manager Tags: Monitoring, Functionality, Service Level Management, Bmc	[18 Mar 2009]	423	BMC Software	Download
Twenty Service Level Management Metrics to Enable Corporate Governance: Questions IT Operations Should Be Able to Answer Tags: Organizations, Metrics, Service Level Management, Class	[03 Apr 2008]	422	Better Management.com	Download
IT Services Management Service Brief: ITSM Assessment Tags: ITIL	[23 Mar 2004]	418	IT Service Management Forum (itSMF)	Download
How Managed Services has Changed Remote Infrastructure Management Tags: Computing, Event, Infrastructure Management, Itc	[26 Mar 2008]	416	ITC Infotech	Download
Configuration Management: A CA IT Service Management Process Map Tags: Service Level Management	[01 Jun 2006]	397	CA (Computer Associates)	Download
Forrester: Assess the Maturity of Your IT Support Processes Tags: Resources Mgmt., Infrastructure Library, Maturity, Assessment	[22 Jun 2006]	381	FrontRange Solutions	Download
IBM Smart SOA Tutorial Tags: Soa, Infrastructure Management, Agility, Adoption	[01 Jan 2008]	380	IBM	Download
Title	Date Added	Total Downloads	Company

All resources Whitepapers

Case Studies

Web Casts

1 2 3 ... 10

Service Level Management WHITE PAPERS

Service Level Management

IT Asset Tracking: Reduce IT Costs and Improve IT Service Levels With Dynamic Discovery and Analysis of Software and Hardware Assets

Defining Services in ITIL - From a Local Government and Small Business Perspective

NimBUS for SLA Monitoring and Reporting

IT Services Management: A Methodology for Sourcing ITSM Managed Services

Consolidated Reporting With OpenView Performance Insight

Gartner's Magic Quadrant for E-Mail Security Boundary, 2006

How to Produce an Actionable IT Service Catalog

University of Auckland Chooses Infra for ITIL Based Service Management

The Five Critical SLA Questions: What You Need to Know Before You Define Your Managed File Transfer Service Level Agreements

Thirty-one Best Practices for the Service Desk

IT Service Management: ITSM/ITIL Best Practice Process Overview Primer

Support Automation With CA SupportBridge

IDC Excerpt: Worldwide Server Provisioning Software, 2006-2010 Forecast and 2005 Vendor Shares

Agentless or Agent-based Monitoring? Choose a Hybrid Approach Using BMC Performance Manager

Twenty Service Level Management Metrics to Enable Corporate Governance: Questions IT Operations Should Be Able to Answer

IT Services Management Service Brief: ITSM Assessment

How Managed Services has Changed Remote Infrastructure Management

Configuration Management: A CA IT Service Management Process Map

Forrester: Assess the Maturity of Your IT Support Processes

IBM Smart SOA Tutorial

Service Level Management

Mobility

Security

Desktop

Enterprise

IT Management

Networking

Other Technologies

Server

Web