Service Level Management WHITE PAPERS

Service Level Management

Title	Date Added	Total Downloads	Company
Incident Management: A CA IT Service Management Process Map Tags: Service Level Management	[01 Jun 2006]	720	CA (Computer Associates)	Download
IT Service Management: Policy Based IT Service Management Tags: SLA	[23 Mar 2004]	720	RL Information Consulting	Download
Supply Chain and Demand Chain Integration: The Pathway to Profit and Competitive Advantage Tags: Supply Chain Management, Supply, University, Chain	[04 Jun 2003]	714	SAP	Download
Software Deployment: The Most Reliable Way to Deploy, Update, and Manage Software on Desktops, Servers, and Mobile Devices Tags: Mobile - Wireless Communications	[01 Jul 2006]	711	ManageSoft	Download
IT Process and Problem/Incident Management Tags: ITIL	[18 Oct 2005]	653	iConclude	Download
ITIL Version 3.0 -- What It Means to You Tags: IT Reliability, Hub, Infrastructure Library, Organization	[01 Apr 2006]	648	Global Knowledge	Download
IT Service Management Tools Tags: Service Level Management	[21 Jan 2002]	638	Pink Elephant	Download
Power and Cooling for Ultra-High Density Racks and Blade Servers Tags: Data Center	[17 Jul 2007]	635	American Power Conversion (APC)	Download
Product Specs: ProCurve Switch 1800 Series Tags: Switching, Managed, Connectivity, Port	[31 Aug 2006]	603	Hewlett-Packard (HP)	Download
ESB University Course 1: The Principles of SOA Design Using an Enterprise Service Bus Tags: Infrastructure Management	[09 Aug 2006]	599	Cape Clear Software	Download
Create and manage value throughout the entire service management lifecycle Tags: Infrastructure Management, Operations, Lifecycle, Cycle	[24 Sep 2007]	589	IBM	Download
Peregrine Active CMDB Technology: Self-Updating, ITIL-Compliant CMDB With Advanced Analytics and Reporting Tags: ITIL	[01 Sep 2005]	579	Peregrine Systems	Download
Atos Origin Uses Unicenter Service Desk and ITIL to Scale to 3 Million Tickets Per Year Tags: Help Desk	[09 Mar 2007]	561	CA	Download
Webcast: Best Practices in Data Center and NOC Operations: Network and Systems Monitoring Tags: Bandwidth Issues, Data Center, Monitoring, Demand	[28 Sep 2006]	557	CITTIO	Download
The Importance of Service Level Agreements in Outsourcing Contracts Tags: Service Level Management	[16 Sep 2005]	545	Pearson Education	Download
Designing & Implementing an Actionable Configuration Management Database (CMDB) Tags: Database Management	[03 Aug 2007]	543	BladeLogic	Download
IT service management: is it now too important to leave to the IT department alone? Tags: Infrastructure Management	[24 Sep 2007]	531	IBM	Download
Gartner Research Report: How to Choose Agent-Based and Agentless Monitoring Solutions Tags: Agent, Monitoring Systems, Agentless, Recommendations	[15 Jun 2007]	530	Hewlett-Packard (HP)	Download
Configuration Management Database (CMDB): Cornerstone of ITIL-Based Integrated Service Support Tags: Database Management	[19 Sep 2005]	524	BMC Software	Download
Managing Operational Change through ITIL and a Configuration Management Database (CMDB) Tags: IT Reliability, Tasks, Organizations, Itil	[01 Feb 2007]	513	Opsware	Download
Title	Date Added	Total Downloads	Company

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Service Level Management WHITE PAPERS

Service Level Management

Incident Management: A CA IT Service Management Process Map

IT Service Management: Policy Based IT Service Management

Supply Chain and Demand Chain Integration: The Pathway to Profit and Competitive Advantage

Software Deployment: The Most Reliable Way to Deploy, Update, and Manage Software on Desktops, Servers, and Mobile Devices

IT Process and Problem/Incident Management

ITIL Version 3.0 -- What It Means to You

IT Service Management Tools

Power and Cooling for Ultra-High Density Racks and Blade Servers

Product Specs: ProCurve Switch 1800 Series

ESB University Course 1: The Principles of SOA Design Using an Enterprise Service Bus

Create and manage value throughout the entire service management lifecycle

Peregrine Active CMDB Technology: Self-Updating, ITIL-Compliant CMDB With Advanced Analytics and Reporting

Atos Origin Uses Unicenter Service Desk and ITIL to Scale to 3 Million Tickets Per Year

Webcast: Best Practices in Data Center and NOC Operations: Network and Systems Monitoring

The Importance of Service Level Agreements in Outsourcing Contracts

Designing & Implementing an Actionable Configuration Management Database (CMDB)

IT service management: is it now too important to leave to the IT department alone?

Gartner Research Report: How to Choose Agent-Based and Agentless Monitoring Solutions

Configuration Management Database (CMDB): Cornerstone of ITIL-Based Integrated Service Support

Managing Operational Change through ITIL and a Configuration Management Database (CMDB)

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