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Service Level Management WHITE PAPERS


Service Level Management


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  Title   Date Added Total Downloads Company
Webcasts

Measuring the Service - Metrics for Service Level Management (SLM) and Service Level Agreements (SLAs)

[14 Aug 2007]

901

Better Management.com

White Paper

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Webcasts

ESB University Course 1: The Principles of SOA Design Using an Enterprise Service Bus

[09 Aug 2006]

598

Cape Clear Software

White Paper

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Webcasts

Webcast: Best Practices in Data Center and NOC Operations: Network and Systems Monitoring

[28 Sep 2006]

557

CITTIO

White Paper

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Webcasts

Designing & Implementing an Actionable Configuration Management Database (CMDB)

[03 Aug 2007]

542

BladeLogic

White Paper

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Webcasts

Consolidated Reporting With OpenView Performance Insight

[15 May 2008]

473

Hewlett-Packard (HP)

White Paper

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Webcasts

Twenty Service Level Management Metrics to Enable Corporate Governance: Questions IT Operations Should Be Able to Answer

[03 Apr 2008]

422

Better Management.com

White Paper

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Webcasts

How Managed Services has Changed Remote Infrastructure Management

[26 Mar 2008]

416

ITC Infotech

White Paper

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Webcasts

ITIL v3 and the Evolution of Service Management

[22 Jun 2007]

289

IBM

White Paper

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Webcasts

BMC Remedy Help Desk

[10 Nov 2005]

279

BMC Software

White Paper

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Webcasts

TechNet Webcast: Active Directory Management Pack for Microsoft Operations Manager 2005 (Level 200)

[08 Mar 2006]

251

 

White Paper

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Webcasts

Can HP OpenView Service Desk and Alignability Provide ITIL Out-of-the-Box?

[06 Jun 2007]

238

Hewlett-Packard

White Paper

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Webcasts

Business Activity Monitoring (BAM): Smart Decisions with Real-Time Visibility

[10 Jan 2008]

237

IBM

White Paper

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Webcasts

Top 5 Reasons Why CMDB Projects Fail - And How to Avoid Them

[04 May 2007]

225

Symantec

White Paper

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Webcasts

Learn the Secrets to Improving Help Desk Productivity and User Perception

[01 Feb 2007]

219

Citrix Online

White Paper

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Webcasts

HP Software Configuration Management Solutions for Your Business

[06 Jun 2007]

194

Hewlett-Packard

White Paper

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Webcasts

The IT Infrastructure Library (ITIL) in the Application Development Lifecycle

[19 Apr 2006]

194

MKS

White Paper

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Webcasts

Webcast: Revolutionizing IT Operations: Optimizing ITIL Implementation with Runbook Automation

[25 Sep 2006]

180

iConclude

White Paper

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Webcasts

Webcast: How to Profit with Remote Support

[16 Aug 2006]

158

LogMeIn

White Paper

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Webcasts

Best Practices for Customer Support in Consumer Electronics

[13 Jun 2008]

149

Siebel Systems

White Paper

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Webcasts

Service Level Management: Mastering Concepts & Strategies

[11 Aug 2009]

141

Better Management.com

White Paper

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  Title   Date Added Total Downloads Company

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Service Level Management


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