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Service Level Management WHITE PAPERS


Service Level Management


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  Title   Date Added Total Downloads Company
Case Studies

Atos Origin Uses Unicenter Service Desk and ITIL to Scale to 3 Million Tickets Per Year

[09 Mar 2007]

559

CA

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Case Studies

University of Auckland Chooses Infra for ITIL Based Service Management

[30 Jul 2004]

452

 

White Paper

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Case Studies

Aviva Life Insurance Company Selects HEAT and Creates Customized Reports With KPIs to Measure Performance of the Delivery of Operational IT Services

[02 Aug 2007]

369

SMA MANAGEMENT SYSTEMS

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Case Studies

Customer Service Direct Ltd Selects Hornbill's Supportworks for Service, Support and Change Management Platform

[16 Mar 2009]

315

Hornbill Systems

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Case Studies

Capgemini Case Study: Fender Musical Instruments Corporation (FMIC)

[31 May 2009]

283

Capgemini

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Case Studies

BMC Software Infrastructure Management Solutions Increase Efficiency 7% Within First Year

[19 Jan 2007]

262

BMC Software

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Case Studies

ABN AMRO Asset Management Banks on IT Service Management

[04 Jul 2007]

196

Axios Systems

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Case Studies

COLT TELECOM GmbH Improves Customer Service and Increases Customer Retention With Remedy

[11 Sep 2009]

190

BMC Software

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Case Studies

Vodafone Egypt Achieves Dramatic ROI Using BMC Remedy Service Management Solutions

[05 Jan 2007]

178

BMC Software

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Case Studies

Sainsbury's Improves Business Performance With a Consolidated Contact Centre

[29 Jan 2009]

176

BMC Software

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Case Studies

Rebus Software Chooses assyst for Integrated IT Service

[29 Jul 2004]

170

Axios Systems

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Case Studies

assyst Drives Canadian Tire's IT Service Transformation

[28 Jul 2006]

161

Axios Systems

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Case Studies

Carrefour Belgium's IT Subsidiary Uses SAS to Support 'Management by Objectives'

[31 Jan 2009]

160

SAS Institute

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Case Studies

Infrastructure Change Management is the Key to Business Service Management

[04 May 2009]

158

BMC Software

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Case Studies

HP Infrastructure Gives ING Direct (UK) a Flying Start

[10 Oct 2008]

156

Hewlett-Packard (HP)

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Case Studies

Why Wagon Automotive Opted for Software Solutions from SAP

[01 Apr 2002]

148

SAP

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Case Studies

Medical Transportation Provider Capitalizes on IP Telephony

[18 Mar 2009]

144

Sprint

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Case Studies

TELSK Dramatically Improves First Call Resolution Rates and Customer Satisfaction

[30 Jan 2009]

138

BMC Software

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Case Studies

Bharti Airtel Case Study

[01 Mar 2008]

138

IBM

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Case Studies

CA Relies on Its Own Unicenter Network and Systems Management r11.1 and Unicenter Service Desk r11.2 Solutions to Ensure Service Availability Company-Wide

[09 Mar 2007]

132

CA

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