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Service Level Management WHITE PAPERS


Service Level Management


  Title   Date Added Total Downloads Company
White Papers

Implementing Enterprise Resource Planning: Lessons Learned from the Front

[01 Jan 2006]

1526

popular

SAP

White Paper

Download

White Papers

Getting Started with Change and Configuration Management Process Improvement

[01 Jul 2005]

936

BMC Software

White Paper

Download

Case Studies

Habitat Furniture Retailer Builds a New IT Help Desk for Its United Kingdom Operation and Automates Support With FootPrints Web-Based Service Desk Software

[28 Mar 2008]

723

UniPress Software

White Paper

Download

White Papers

ITIL Process Maturity Self-Assessment & Action Plan

[01 Sep 2002]

705

Pink Elephant

White Paper

Download

White Papers

IT Service Management Tools: Information Technology Infrastructure Library (ITIL) Compatibility Considerations

[12 Jan 2006]

702

Pink Elephant

White Paper

Download

Webcasts

ITIL Best Practices and IT Governance: Optimizing IT Change, Control, and Compliance Processes

[05 Sep 2007]

641

Mercury Interactive

White Paper

Download

White Papers

Supply Chain and Demand Chain Integration: The Pathway to Profit and Competitive Advantage

[04 Jun 2003]

586

SAP

White Paper

Download

White Papers

ITIL's CMDB: Best-Practice Tips for Enterprise IT Professionals

[01 Sep 2006]

548

Enterprise Management Associates

White Paper

Download

White Papers

Software Deployment: The Most Reliable Way to Deploy, Update, and Manage Software on Desktops, Servers, and Mobile Devices

[01 Jul 2006]

546

ManageSoft

White Paper

Download

Webcasts

Measuring the Service - Metrics for Service Level Management (SLM) and Service Level Agreements (SLAs)

[14 Aug 2007]

544

Better Management.com

White Paper

Download

White Papers

ITIL Version 3.0 -- What It Means to You

[01 Apr 2006]

530

Global Knowledge

White Paper

Download

White Papers

How to Choose the Best Help Desk Software for Your Small or Midsized Business

[01 Feb 2006]

527

BMC Software

White Paper

Download

White Papers

Create and manage value throughout the entire service management lifecycle

[24 Sep 2007]

526

IBM

White Paper

Download

White Papers

Implementing ITIL Best Practices: Mapping ITIL to Remedy Applications

[29 Dec 2003]

522

BMC Software

White Paper

Download

White Papers

IT service management: is it now too important to leave to the IT department alone?

[24 Sep 2007]

516

IBM

White Paper

Download

White Papers

Implementing ITIL Using the PMBOK in Four Repeatable Steps

[01 Sep 2006]

499

Global Knowledge

White Paper

Download

White Papers

Improving SLA Management: Best Practices for Managing SLA's in Complex Application and Service Oriented Architectures

[01 Apr 2006]

461

Gomez

White Paper

Download

White Papers

IT Service Management Process Maps: Select Your Route to ITIL Best Practice

[01 Jun 2006]

428

CA (Computer Associates)

White Paper

Download

Webcasts

ESB University Course 1: The Principles of SOA Design Using an Enterprise Service Bus

[09 Aug 2006]

424

Cape Clear Software

White Paper

Download

White Papers

Power and Cooling for Ultra-High Density Racks and Blade Servers

[17 Jul 2007]

397

American Power Conversion (APC)

White Paper

Download

  Title   Date Added Total Downloads Company

Service Level Management