Service Level Management WHITE PAPERS

Service Level Management

	Title	Date Added	Total Downloads	Company
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	GUIDEBOOK: ORACLE'S SIEBEL CRM ON DEMAND Oracle's Siebel CRM On Demand has leveraged its history and experience in CRM to provide customers with deeper functionality to drive competitive advantage. Nucleus found Siebel CRM On Demand customers... Tags: Crm, Demand, Siebel, Infrastructure Management	[23 Oct 2008]	805	Oracle	Download
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	Oracle Blends Managed Services With OnDemand Pricing Growing businesses are increasingly realising that Managed Services offer a scalable, flexible route forward. This whitepaper explores Oracle Managed Services offerings for PeopleSoft and Siebel, and sees how they can... Tags: Managed, Infrastructure Management, Managed Services, Route	[23 Oct 2008]	732	Oracle	Download
	ITIL Process Maturity Self-Assessment & Action Plan Tags: SLA	[01 Sep 2002]	2614 popular	Pink Elephant	Download
	Implementing Enterprise Resource Planning: Lessons Learned from the Front Tags: Resource, Practices, Erp, Resources Mgmt.	[01 Jan 2006]	2428 popular	SAP	Download
	IT Service Management Tools: Information Technology Infrastructure Library (ITIL) Compatibility Considerations Tags: ITIL	[12 Jan 2006]	2180 popular	Pink Elephant	Download
	ITIL's CMDB: Best-Practice Tips for Enterprise IT Professionals Tags: Help Desk, Configuration, Initiative, Cmdb	[01 Sep 2006]	1867 popular	Enterprise Management Associates	Download
	ITIL Implementation Best Practice Tags: Service Level Management	[01 Jul 2004]	1768 popular	Gartner	Download
	Getting Started with Change and Configuration Management Process Improvement Tags: Infrastructure Management, Bmc Software, Summit Strategies, Strategies	[01 Jul 2005]	1664 popular	BMC Software	Download
	IT Service Management: Service Outsourcing Questionnaire Tags: Service Level Management	[10 Nov 2003]	1139 popular	RL Information Consulting	Download
	BSM at Work: Mercury Business Availability Center Demo Tags: IT Reliability, Availability, Operations, Mercury	[12 Sep 2006]	948	Mercury Interactive	Download
	How to Choose the Best Help Desk Software for Your Small or Midsized Business Tags: Customer Support Services, Desk, Core, Core Business	[01 Feb 2006]	935	BMC Software	Download
	11 things to consider for File Virtualization Tags: Data Visualization	[10 Sep 2008]	934	Brocade Communications Systems	Download
	IT Service Management Process Maps: Select Your Route to ITIL Best Practice Tags: Service Level Management, Service Management, Itil, Framework	[01 Jun 2006]	907	CA (Computer Associates)	Download
	Managing Quality in Agile Projects with Mercury Quality Center Tags: Infrastructure Management, Framework, Agile, Mercury Quality Center	[01 May 2006]	900	Mercury Interactive	Download
	Measuring the Service - Metrics for Service Level Management (SLM) and Service Level Agreements (SLAs) Tags: Service Level Management	[14 Aug 2007]	892	Better Management.com	Download
	Implementing ITIL Using the PMBOK in Four Repeatable Steps Tags: Service Management, Infrastructure Management, Infrastructure Library, Itil	[01 Sep 2006]	842	Global Knowledge	Download
	Scalability and BMC Remedy Action Request System Tags: Infrastructure Management	[24 Jul 2006]	776	BMC Software	Download
	BMC Remedy for IT Service Providers: Out-of-the-Box ITIL-Compatible Service Management to Accelerate Progress Toward Business Service Management Tags: ITIL	[01 Jul 2005]	752	BMC Software	Download
	Gartner Report--Positions 2005: Real-Time Infrastructure and IT Utility Redefine Delivery Tags: Service Level Management	[10 Mar 2005]	734	3PAR	Download
	Mercury SiteScope Product Trial Download Tags: High Performance Computing, Trial, Proactive, Distributed	[31 Jan 2009]	729	Mercury Interactive	Download
	Title	Date Added	Total Downloads	Company

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Service Level Management WHITE PAPERS

Service Level Management

GUIDEBOOK: ORACLE'S SIEBEL CRM ON DEMAND

Oracle Blends Managed Services With OnDemand Pricing

ITIL Process Maturity Self-Assessment & Action Plan

Implementing Enterprise Resource Planning: Lessons Learned from the Front

IT Service Management Tools: Information Technology Infrastructure Library (ITIL) Compatibility Considerations

ITIL's CMDB: Best-Practice Tips for Enterprise IT Professionals

ITIL Implementation Best Practice

Getting Started with Change and Configuration Management Process Improvement

IT Service Management: Service Outsourcing Questionnaire

BSM at Work: Mercury Business Availability Center Demo

How to Choose the Best Help Desk Software for Your Small or Midsized Business

11 things to consider for File Virtualization

IT Service Management Process Maps: Select Your Route to ITIL Best Practice

Managing Quality in Agile Projects with Mercury Quality Center

Measuring the Service - Metrics for Service Level Management (SLM) and Service Level Agreements (SLAs)

Implementing ITIL Using the PMBOK in Four Repeatable Steps

Scalability and BMC Remedy Action Request System

BMC Remedy for IT Service Providers: Out-of-the-Box ITIL-Compatible Service Management to Accelerate Progress Toward Business Service Management

Gartner Report--Positions 2005: Real-Time Infrastructure and IT Utility Redefine Delivery

Mercury SiteScope Product Trial Download

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