IT Reliability WHITE PAPERS

IT Reliability

Title	Date Added	Total Downloads	Company
ITIL v3 and the Evolution of Service Management Tags: Service Level Management, Service Management, Requirement, Reflect	[22 Jun 2007]	289	IBM	Download
The Business Case for Disaster Recovery Planning: Calculating the Cost of Downtime Tags: Recovery, Testing, Disaster, Disaster Recovery	[02 Sep 2008]	285	Iron Mountain	Download
Outsourcing: Six Critical Things to Consider About Choosing the Best VPN Remote Access Solution Tags: VPNs, Enterprises, Vpn, View	[08 May 2007]	276	Positive Networks	Download
ITIL V3: Making Business Services Serve the Business Tags: Lifecycle, Itil, Library, Infrastructure Management	[30 Oct 2008]	252	ASG Software Solutions	Download
How Technology Impacts the Cost of Business Process Outsourcing (BPO) Tags: Service Level Management	[01 Aug 2006]	237	SAP	Download
Asset Management, ITIL, and the CMDB: Connecting IT and the Bottom Line Tags: Processes, Asset, Finance, Itil	[18 Mar 2009]	236	BMC Software	Download
Free 15-Day Trial Download of SupportDesk: PC remote control support software. Control remote computers in about 10 seconds, even through corporate firewalls. Tags: IT Reliability, Satisfaction, Symantec, Keyboard	[01 Jan 2007]	229	Network Streaming	Download
A Business Case for Action Based Testing Tags: Infrastructure Management	[01 Oct 2004]	228	LogiGear	Download
IT Strategy Maps: A Tool For Strategic Alignment Tags: HR	[21 Nov 2005]	227	Forrester Research	Download
Winning in the SMB Market: How Managed Service Providers Can Profitably Grow Their Business Tags: Help Desk, Medium, Service Providers, Functions	[01 Jun 2006]	219	WebEx Communications	Download
Learn the Secrets to Improving Help Desk Productivity and User Perception Tags: ROI - TCO, Evaluate, Help Desk, Citrix Gotoassist	[01 Feb 2007]	218	Citrix Online	Download
The Fast Track to Service Management Success: Software-as-a-Service Tags: Help Desk, Functionality, Array, House	[01 Apr 2007]	217	WebEx Communications	Download
ITIL: What It Is and Why You Should Care Tags: Strategic Planning, Itil, Care, Contents	[01 Aug 2005]	212	Global Knowledge	Download
File Integrity Monitoring: Secure Your Virtual and Physical IT Environments Tags: Monitoring Systems	[10 Sep 2008]	207	Tripwire	Download
IT Governance Framework Tags: Sarbanes-Oxley	[29 Mar 2005]	207	Forrester Research	Download
Using Best Practices for Software and Systems Development and Delivery Tags: Business Strategies, Cycle, Questions, Organizations	[01 Mar 2007]	201	IBM	Download
Ten Easy Steps for Email and Web Best Practices Tags: Policy, Organization, Practices, Policies	[01 Nov 2006]	196	MessageLabs, now part of Symantec	Download
WinTel Server 10 Times Less Expensive to Operate Than Linux Mainframe Audit Report Tags: Mainframes, Benchmark, Methods, Hand	[02 Sep 2008]	191		Download
Securing Virtualized Infrastructures: From Static Security to Virtual Shields Tags: Systems Integration, Virtualization, Virtual, Hypervisor	[21 Jun 2007]	191	Blue Lane Technologies	Download
IDC ITSM research: IT Service Management Needs and Adoption Trends: An Analysis of a Global Survey of IT Executives Tags: Infrastructure Management, Idc, Survey, Hp	[01 Sep 2008]	182	Hewlett-Packard (HP)	Download
Title	Date Added	Total Downloads	Company

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IT Reliability WHITE PAPERS

IT Reliability

ITIL v3 and the Evolution of Service Management

The Business Case for Disaster Recovery Planning: Calculating the Cost of Downtime

Outsourcing: Six Critical Things to Consider About Choosing the Best VPN Remote Access Solution

ITIL V3: Making Business Services Serve the Business

How Technology Impacts the Cost of Business Process Outsourcing (BPO)

Asset Management, ITIL, and the CMDB: Connecting IT and the Bottom Line

Free 15-Day Trial Download of SupportDesk: PC remote control support software. Control remote computers in about 10 seconds, even through corporate firewalls.

A Business Case for Action Based Testing

IT Strategy Maps: A Tool For Strategic Alignment

Winning in the SMB Market: How Managed Service Providers Can Profitably Grow Their Business

Learn the Secrets to Improving Help Desk Productivity and User Perception

The Fast Track to Service Management Success: Software-as-a-Service

ITIL: What It Is and Why You Should Care

File Integrity Monitoring: Secure Your Virtual and Physical IT Environments

IT Governance Framework

Using Best Practices for Software and Systems Development and Delivery

Ten Easy Steps for Email and Web Best Practices

WinTel Server 10 Times Less Expensive to Operate Than Linux Mainframe Audit Report

Securing Virtualized Infrastructures: From Static Security to Virtual Shields

IDC ITSM research: IT Service Management Needs and Adoption Trends: An Analysis of a Global Survey of IT Executives

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