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Resources Mgmt. WHITE PAPERS
Resources Mgmt.
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3 Strategies for Reducing IT Support CostsAs companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is... |
[29 Oct 2009] |
404 |
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Best Practices for Translating Customer Satisfaction into RevenueToday's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a... |
[06 Nov 2009] |
293 |
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Forrester Strategies for Assessing IT Business SatisfactionIf you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new... |
[29 Oct 2009] |
242 |
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ITIL - Service Approach for Siemens Enterprise CommunicationsThe structure of ITIL is evolving from Version 2 to Version 3; understand how the adoption and application of the ITIL framework can add value to your enterprise, and how... |
[08 Oct 2008] |
536 |
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Support Strategies: Customer Experience ManagementCustomer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering... |
[06 Nov 2009] |
227 |
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The Journey Along an Information-Led TransformationA shift is underway from simple automation to business optimization, and information is at the center of it. Information, when aligned with your business strategy, holds the key to driving profitable... |
[09 Nov 2009] |
66 |
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"Integrated" In-Store Infrastructure Management |
[24 Oct 2008] |
5 |
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"Perception et Réalité de l'IT Management", un livre blanc co-édité par Staff&Line et IDC |
[01 Dec 2004] |
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"The Definitive Guide to Security Management" Chapter 1: Introduction to Security Management |
[03 Apr 2007] |
340 |
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'Green IT' - the next burning issue for business |
[01 Jan 2007] |
772 |
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'Must Have': Defining Your IP Phone System |
[14 Aug 2009] |
44 |
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10 Key Architecture Considerations for Unified Communications |
[01 Jun 2007] |
217 |
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10 Lessons From Finance for Commercial Sharing of IT Resources |
[10 Jan 2004] |
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10 Step Strategy for SME Success |
[07 Mar 2006] |
55 |
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10-Step Strategy for SME Success |
[02 Sep 2008] |
70 |
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2005 CMP Media Survey Results: Trends in End-User Monitoring |
[01 Dec 2005] |
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3 Maximises Investment in New Products and Services With Project & Portfolio Management |
[17 Sep 2008] |
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4 Questions That Will Help Decrease the Impact of Brain Drain |
[29 Aug 2009] |
17 |
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40 to 80 In No Time Flat - Proven Techniques to Drive First Call Resolution |
[10 Apr 2008] |
10 |
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7 Habits of Highly Effective Contact Centers and Help Desks |
[18 Mar 2009] |
103 |
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