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Resources Mgmt. WHITE PAPERS
Resources Mgmt.
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The Journey Along an Information-Led TransformationA shift is underway from simple automation to business optimization, and information is at the center of it. Information, when aligned with your business strategy, holds the key to driving profitable... |
[09 Nov 2009] |
66 |
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Best Practices for Translating Customer Satisfaction into RevenueToday's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a... |
[06 Nov 2009] |
292 |
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Support Strategies: Customer Experience ManagementCustomer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering... |
[06 Nov 2009] |
226 |
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3 Strategies for Reducing IT Support CostsAs companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is... |
[29 Oct 2009] |
404 |
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Forrester Strategies for Assessing IT Business SatisfactionIf you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new... |
[29 Oct 2009] |
242 |
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ITIL - Service Approach for Siemens Enterprise CommunicationsThe structure of ITIL is evolving from Version 2 to Version 3; understand how the adoption and application of the ITIL framework can add value to your enterprise, and how... |
[08 Oct 2008] |
529 |
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7 Ways to Reduce your 2008 IT Burden with Email Hosting |
[04 Dec 2007] |
28 |
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MSDN Webcast: Adding Project Management Smarts to Your Applications Using Office Project Server 2007 (Level 200) |
[18 May 2006] |
46 |
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Microsoft Executive Circle Webcast: Managing Project Portfolios and Allocating Resources |
[22 Dec 2005] |
11 |
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Credit Union Credits Citrix NetScaler for Flawless Online Banking |
[01 Dec 2005] |
104 |
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How Xerox Built its Hosted Print Fleet Management Solution |
[11 Nov 2005] |
73 |
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SQL Server 2005 High-Availability Capabilities |
[07 Nov 2005] |
84 |
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Rayovac Chooses Windows over Linux for Lower Cost of Ownership, Less Risk |
[01 Sep 2005] |
7 |
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BrightStor CA-Vantage Storage Resource Manager |
[07 Feb 2005] |
21 |
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Building Business Value By Managing PCs as Strategic Assets |
[01 Dec 2004] |
31 |
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Hitachi HiCommand Device Manager Software: Overview and Use Cases |
[01 Nov 2004] |
145 |
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Engineering Solution for Distributed Resources in Power System |
[07 Sep 2004] |
7 |
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SOMO: Self-Organized Metadata Overlay for Resource Management in P2P DHT |
[13 Jul 2004] |
31 |
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Building a New Core System That Supports an Innovative Strategy: JP1 Delivers Stable Business Operation |
[25 Jun 2004] |
23 |
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Customer Service Center Uses JP1 to Support Remote Voucher Processing and Night Batch Processing |
[25 Jun 2004] |
33 |
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