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Resources Mgmt. WHITE PAPERS
Resources Mgmt.
Previous| Title | Date Added | Total Downloads  |
Company | |||
|---|---|---|---|---|---|---|
| sponsored | ||||||
 |
ITIL - Service Approach for Siemens Enterprise CommunicationsThe structure of ITIL is evolving from Version 2 to Version 3; understand how the adoption and application of the ITIL framework can add value to your enterprise, and how... |
[08 Oct 2008] |
478 |
|
||
| sponsored | ||||||
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Realising the benefits of going greenCross over to greener communications with improved data accuracy. Many organisations have processes in place to improve the quality of their contact data to address business drivers, such as cost reduction... |
[30 Sep 2009] |
411 |
|
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| sponsored | ||||||
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Best Practices for Translating Customer Satisfaction into RevenueToday's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a... |
[06 Nov 2009]
|
129 |
|
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| sponsored | ||||||
|
3 Strategies for Reducing IT Support CostsAs companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is... |
[29 Oct 2009]
|
96 |
|
||
| sponsored | ||||||
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Forrester Strategies for Assessing IT Business SatisfactionIf you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new... |
[29 Oct 2009]
|
80 |
|
||
| sponsored | ||||||
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The Journey Along an Information-Led TransformationA shift is underway from simple automation to business optimization, and information is at the center of it. Information, when aligned with your business strategy, holds the key to driving profitable... |
[09 Nov 2009]
|
33 |
|
||
| sponsored | ||||||
|
Support Strategies: Customer Experience ManagementCustomer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering... |
[06 Nov 2009]
|
21 |
|
||
Trialware: Test Drive Mercury TestDirector for Quality Center |
[26 Nov 2007] |
3788
|
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|||
|
Implementing Enterprise Resource Planning: Lessons Learned from the Front |
[01 Jan 2006] |
2434
|
|
||
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A Step-by-Step Guide to VMware Infrastructure 3 Planning |
[01 Jun 2006] |
2236
|
|
||
|
Email Archiving Solution for Ultimate .PST File Management |
[31 May 2009] |
2058
|
|
||
|
ITIL's CMDB: Best-Practice Tips for Enterprise IT Professionals |
[01 Sep 2006] |
1901
|
|
||
|
Talent Management: Best-practices of Capital One Financial Corp., Celanese AG, Coca-Cola HBC SA, Johnson & Johnson, and the Internal Revenue Service |
[06 Dec 2005] |
1643
|
|
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Benchmarks and Best Practices in Accounting, Focus Area: General Ledger |
[06 Dec 2005] |
1037
|
|
||
BSM at Work: Mercury Business Availability Center Demo |
[12 Sep 2006] |
966 |
|
|||
|
Exchange Server 2007: What To Expect |
[01 Oct 2006] |
943 |
|
||
|
Gartner Magic Quadrant for Web Conferencing, 2007 |
[01 May 2007] |
876 |
|
||
|
Converged Service Delivery: The missing link in achieving business flexibility - Forrester Report |
[08 Oct 2008] |
850 |
|
||
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A New CIO's 100-Day Plan |
[23 Apr 2007] |
788 |
|
||
|
'Green IT' - the next burning issue for business |
[01 Jan 2007] |
772 |
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| Title | Date Added | Total Downloads |
Company | |||
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