SLA WHITE PAPERS

SLA

Title	Date Added	Total Downloads	Company
ITIL Process Maturity Self-Assessment & Action Plan Tags: SLA	[01 Sep 2002]	2682 popular	Pink Elephant	Download
Implementing Enterprise Resource Planning: Lessons Learned from the Front Tags: Resource, Practices, Erp, Resources Mgmt.	[01 Jan 2006]	2434 popular	SAP	Download
ITIL's CMDB: Best-Practice Tips for Enterprise IT Professionals Tags: Help Desk, Configuration, Initiative, Cmdb	[01 Sep 2006]	1901 popular	Enterprise Management Associates	Download
Getting Started with Change and Configuration Management Process Improvement Tags: Infrastructure Management, Bmc Software, Summit Strategies, Strategies	[01 Jul 2005]	1667 popular	BMC Software	Download
IT Service Management: Service Outsourcing Questionnaire Tags: Service Level Management	[10 Nov 2003]	1164 popular	RL Information Consulting	Download
Policy and Procedures: Help Desk Service Level Agreement (SLA) Tags: Customer Support Services	[01 May 2004]	1095 popular	New Jersey City University	Download
BSM at Work: Mercury Business Availability Center Demo Tags: IT Reliability, Availability, Operations, Mercury	[12 Sep 2006]	966	Mercury Interactive	Download
Selling ITIL - How to Prepare & Build a Case to Build Internal Commitment to Promote ITIL Best Practices Within an Organization Tags: SLA	[17 Apr 2003]	960	Pink Elephant	Download
How to Choose the Best Help Desk Software for Your Small or Midsized Business Tags: Customer Support Services, Desk, Core, Core Business	[01 Feb 2006]	943	BMC Software	Download
Measuring the Service - Metrics for Service Level Management (SLM) and Service Level Agreements (SLAs) Tags: Service Level Management	[14 Aug 2007]	892	Better Management.com	Download
Defining, Modeling & Costing IT Services: Integrating Service Level, Configuration & Financial Management Processes Tags: Processes, Finance, Configuration Management Database, Configuration	[02 Sep 2008]	756	Pink Elephant	Download
Software Deployment: The Most Reliable Way to Deploy, Update, and Manage Software on Desktops, Servers, and Mobile Devices Tags: Mobile - Wireless Communications	[01 Jul 2006]	701	ManageSoft	Download
IT Service Management: Policy Based IT Service Management Tags: SLA	[23 Mar 2004]	694	RL Information Consulting	Download
ITIL Version 3.0 -- What It Means to You Tags: IT Reliability, Hub, Infrastructure Library, Organization	[01 Apr 2006]	648	Global Knowledge	Download
IT Process and Problem/Incident Management Tags: ITIL	[18 Oct 2005]	647	iConclude	Download
IT Service Management Tools Tags: Service Level Management	[21 Jan 2002]	625	Pink Elephant	Download
ServiceCenter - Service Level Management: Track and Measure IT Performance Tags: SLA	[01 May 2004]	591	Peregrine Systems	Download
Webcast: Best Practices in Data Center and NOC Operations: Network and Systems Monitoring Tags: Bandwidth Issues, Data Center, Monitoring, Demand	[28 Sep 2006]	553	CITTIO	Download
Mapping Between QoS Parameters and Network Performance Metrics for SLA Monitoring Tags: Quality Of Service	[08 Oct 2003]	541	Pohang University of Science And Technology	Download
The Importance of Service Level Agreements in Outsourcing Contracts Tags: Service Level Management	[16 Sep 2005]	534	Pearson Education	Download
Title	Date Added	Total Downloads	Company

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SLA WHITE PAPERS

SLA

ITIL Process Maturity Self-Assessment & Action Plan

Implementing Enterprise Resource Planning: Lessons Learned from the Front

ITIL's CMDB: Best-Practice Tips for Enterprise IT Professionals

Getting Started with Change and Configuration Management Process Improvement

IT Service Management: Service Outsourcing Questionnaire

Policy and Procedures: Help Desk Service Level Agreement (SLA)

BSM at Work: Mercury Business Availability Center Demo

Selling ITIL - How to Prepare & Build a Case to Build Internal Commitment to Promote ITIL Best Practices Within an Organization

How to Choose the Best Help Desk Software for Your Small or Midsized Business

Measuring the Service - Metrics for Service Level Management (SLM) and Service Level Agreements (SLAs)

Defining, Modeling & Costing IT Services: Integrating Service Level, Configuration & Financial Management Processes

Software Deployment: The Most Reliable Way to Deploy, Update, and Manage Software on Desktops, Servers, and Mobile Devices

IT Service Management: Policy Based IT Service Management

ITIL Version 3.0 -- What It Means to You

IT Process and Problem/Incident Management

IT Service Management Tools

ServiceCenter - Service Level Management: Track and Measure IT Performance

Webcast: Best Practices in Data Center and NOC Operations: Network and Systems Monitoring

Mapping Between QoS Parameters and Network Performance Metrics for SLA Monitoring

The Importance of Service Level Agreements in Outsourcing Contracts

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