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ROI - TCO WHITE PAPERS
ROI - TCO
Previous| Title | Date Added | Total Downloads  |
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3 Strategies for Reducing IT Support CostsAs companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is... |
[29 Oct 2009] |
402 |
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Best Practices for Translating Customer Satisfaction into RevenueToday's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a... |
[06 Nov 2009] |
290 |
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Forrester Strategies for Assessing IT Business SatisfactionIf you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new... |
[29 Oct 2009] |
239 |
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Support Strategies: Customer Experience ManagementCustomer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering... |
[06 Nov 2009] |
225 |
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Responding quickly to changing markets: Anticipate, Adapt, ExcelMarket change is relentless: ever-higher customer expectations, shrinking product life cycles, and new rivals on the scene all accelerate the pace. But small businesses and midsize companies have one distinct... |
[12 Dec 2007] |
15 |
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Financial Primer: How to Calculate ROI, NPV, Payback and IRR |
[02 Mar 2004] |
3125
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The Role of the x86 Processors in the Virtualized, Energy-Contstrained Datacentre |
[12 Nov 2008] |
1830
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WebMethods Portal: An Introduction |
[19 Dec 2003] |
1794
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Is Now the Time to Migrate to IP Telephony? Re-evaluating the Risks and Rewards |
[19 Sep 2008] |
1275
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Build a viable plan for disaster recovery and crisis management |
[07 Mar 2008] |
1128
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A Functional and Cost Comparison of VPN Solutions: SSL vs. IPSec |
[02 Dec 2002] |
1091
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Customer Satisfaction Report: Results and Methodology |
[01 Sep 2002] |
777 |
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Calculating ROI (Return On Investment) for Your CRM Solution |
[15 Jun 2005] |
698 |
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Sun Java Communications Suite Total Cost of Ownership, 2005 |
[01 Jun 2005] |
685 |
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Microsoft Exchange 2003 Total Cost of Ownership |
[01 Nov 2003] |
678 |
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ITIL Version 3.0 -- What It Means to You |
[01 Apr 2006] |
648 |
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Document Management: A Practical Guide for Midsized Organizations |
[04 Sep 2007] |
626 |
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Gartner Research Report: Program and Portfolio Management Maturity Model |
[01 Jul 2007] |
623 |
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Two-Factor Authentication: A Total Cost of Ownership Viewpoint |
[02 Sep 2008] |
603 |
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Product Specs: ProCurve Switch 1800 Series |
[31 Aug 2006] |
602 |
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| Title | Date Added | Total Downloads |
Company | |||
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