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ROI - TCO WHITE PAPERS
ROI - TCO
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3 Strategies for Reducing IT Support CostsAs companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is... |
[29 Oct 2009] |
404 |
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Best Practices for Translating Customer Satisfaction into RevenueToday's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a... |
[06 Nov 2009] |
292 |
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Forrester Strategies for Assessing IT Business SatisfactionIf you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new... |
[29 Oct 2009] |
242 |
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Support Strategies: Customer Experience ManagementCustomer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering... |
[06 Nov 2009] |
226 |
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Virtualised Web Hosting featuring the Quad Core AMD Opteron ProcessorThis short video profiles the role that AMD plays within Rackspace's 40,000 servers across the globe, with virtualised web hosting that delivers energy savings and flexible, scalable ease-of-use. |
[01 Aug 2008] |
177 |
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Responding quickly to changing markets: Anticipate, Adapt, ExcelMarket change is relentless: ever-higher customer expectations, shrinking product life cycles, and new rivals on the scene all accelerate the pace. But small businesses and midsize companies have one distinct... |
[12 Dec 2007] |
15 |
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Financial Primer: How to Calculate ROI, NPV, Payback and IRR |
[02 Mar 2004] |
3125
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Compare MicroStrategy vs. Business Objects at a Glance |
[10 Oct 2003] |
2083
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The Role of the x86 Processors in the Virtualized, Energy-Contstrained Datacentre |
[12 Nov 2008] |
1830
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WebMethods Portal: An Introduction |
[19 Dec 2003] |
1794
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Is Now the Time to Migrate to IP Telephony? Re-evaluating the Risks and Rewards |
[19 Sep 2008] |
1275
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Build a viable plan for disaster recovery and crisis management |
[07 Mar 2008] |
1128
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A Functional and Cost Comparison of VPN Solutions: SSL vs. IPSec |
[02 Dec 2002] |
1091
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Thermos Moves to Single-Instance Hosted Platform, Achieves Immediate Payback, Projects $6.2 Million in Efficiency Gains |
[05 May 2005] |
976 |
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Business Case Study for SAP RM-CA at T-Mobile Austria |
[01 Feb 2004] |
886 |
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Ranking IP Telephony Vendors: TCO Insights from Nemertes Research |
[25 Apr 2007] |
853 |
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Mercury SiteScope Product Trial Download |
[31 Jan 2009] |
842 |
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Customer Satisfaction Report: Results and Methodology |
[01 Sep 2002] |
778 |
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GoToAssist 7.0: Remote Support Made Easy |
[01 Apr 2006] |
768 |
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Calculating ROI (Return On Investment) for Your CRM Solution |
[15 Jun 2005] |
698 |
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| Title | Date Added | Total Downloads |
Company | |||
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