Help Desk WHITE PAPERS

Help Desk

Title	Date Added	Total Downloads	Company
Service Desk Tools - Comparison and Recommendation Tags: ITIL	[01 Jan 2005]	4192 popular	Tata Consultancy Services	Download
ITIL's CMDB: Best-Practice Tips for Enterprise IT Professionals Tags: Help Desk, Configuration, Initiative, Cmdb	[01 Sep 2006]	1901 popular	Enterprise Management Associates	Download
Getting Started with Change and Configuration Management Process Improvement Tags: Infrastructure Management, Bmc Software, Summit Strategies, Strategies	[01 Jul 2005]	1667 popular	BMC Software	Download
ITIL: Practitioner Release and Control Tags: Help Desk	[01 Apr 2005]	1414 popular	Examination Institute for Information Science	Download
Forrester Research Report: Thirty-One Best Practices for the Service Desk Tags: Help Desk, Best Practices, Resolve, Resolving	[28 Jun 2005]	1237 popular	Citrix Online	Download
Dynamic Line Management for Digital Subscriber Lines: Maximizing Data Rates, Maintaining Quality and Stability Tags: DSL	[01 Apr 2004]	1186 popular	Alcatel	Download
Policy and Procedures: Help Desk Service Level Agreement (SLA) Tags: Customer Support Services	[01 May 2004]	1095 popular	New Jersey City University	Download
The Role of ICT in Meeting Local Government Efficiency Targets: A Survey of 80 English Local Authorities Tags: Help Desk	[01 Jan 2006]	1045 popular	Touchpaper Software	Download
How to Choose the Best Help Desk Software for Your Small or Midsized Business Tags: Customer Support Services, Desk, Core, Core Business	[01 Feb 2006]	943	BMC Software	Download
GoToAssist 7.0: Remote Support Made Easy Tags: IT Reliability	[01 Apr 2006]	768	Citrix Online	Download
The HP IT Service Management (ITSM) Reference Model: A Model for Successfully Providing and Managing IT Services Tags: ITIL	[01 Jun 2003]	696	Hewlett Packard	Download
IT Process and Problem/Incident Management Tags: ITIL	[18 Oct 2005]	647	iConclude	Download
Disable the Windows XP Pro tour and .NET passport nags with this VBScript Tags: Help Desk	[24 Jun 2005]	644	TechRepublic	Download
Atos Origin Uses Unicenter Service Desk and ITIL to Scale to 3 Million Tickets Per Year Tags: Help Desk	[09 Mar 2007]	549	CA	Download
ITIL Version 3, The Future Is Here Tags: Help Desk	[30 May 2007]	527	Axios Systems	Download
Incident Management and Automatic Alerting Tools Tags: ITIL	[23 Feb 2004]	512	Jupitermedia	Download
Implementing ITIL and HP Service Desk: Short Timeline to Introduce New Standards and Products Tags: ITIL	[24 Mar 2006]	468	Neteffects	Download
Key Ingredients of the IT Service Desk Tags: Help Desk	[20 Sep 2001]	459	Gartner	Download
Thirty-one Best Practices for the Service Desk Tags: ITIL, Organization, Desk, Desk Support	[28 Jun 2005]	449	FrontRange Solutions	Download
Integration of Unicenter Asset Management, Service Desk, Software Delivery and Argis Tags: Asset Management	[19 Jul 2003]	410	Computer Associates	Download
Title	Date Added	Total Downloads	Company

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Help Desk WHITE PAPERS

Help Desk

Service Desk Tools - Comparison and Recommendation

ITIL's CMDB: Best-Practice Tips for Enterprise IT Professionals

Getting Started with Change and Configuration Management Process Improvement

ITIL: Practitioner Release and Control

Forrester Research Report: Thirty-One Best Practices for the Service Desk

Dynamic Line Management for Digital Subscriber Lines: Maximizing Data Rates, Maintaining Quality and Stability

Policy and Procedures: Help Desk Service Level Agreement (SLA)

The Role of ICT in Meeting Local Government Efficiency Targets: A Survey of 80 English Local Authorities

How to Choose the Best Help Desk Software for Your Small or Midsized Business

GoToAssist 7.0: Remote Support Made Easy

The HP IT Service Management (ITSM) Reference Model: A Model for Successfully Providing and Managing IT Services

IT Process and Problem/Incident Management

Disable the Windows XP Pro tour and .NET passport nags with this VBScript

Atos Origin Uses Unicenter Service Desk and ITIL to Scale to 3 Million Tickets Per Year

ITIL Version 3, The Future Is Here

Incident Management and Automatic Alerting Tools

Implementing ITIL and HP Service Desk: Short Timeline to Introduce New Standards and Products

Key Ingredients of the IT Service Desk

Thirty-one Best Practices for the Service Desk

Integration of Unicenter Asset Management, Service Desk, Software Delivery and Argis

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