User Satisfaction WHITE PAPERS

User Satisfaction

Title	Date Added	Total Downloads	Company
The HP IT Service Management (ITSM) Reference Model: A Model for Successfully Providing and Managing IT Services Tags: ITIL	[01 Jun 2003]	732	Hewlett Packard	Download
Incident Management: A CA IT Service Management Process Map Tags: Service Level Management	[01 Jun 2006]	720	CA (Computer Associates)	Download
IT Service Management: Policy Based IT Service Management Tags: SLA	[23 Mar 2004]	720	RL Information Consulting	Download
Software Deployment: The Most Reliable Way to Deploy, Update, and Manage Software on Desktops, Servers, and Mobile Devices Tags: Mobile - Wireless Communications	[01 Jul 2006]	711	ManageSoft	Download
Asset Management, ITIL, and the CMDB: Connecting the Dots between IT Operations and the Bottom Line Tags: Database Management	[19 Oct 2005]	694	BMC Software	Download
Anti-Spam Effectiveness: Is Your Current Solution Up to Par? Tags: Effectiveness, Threats, Techniques, Anti	[20 Jul 2006]	691	Proofpoint	Download
Become an Expert Troubleshooter with Advanced OTDR Trace Analysis (part 2 of 2) Tags: Diagnostics And Analysis	[01 Oct 2006]	687	Fluke Networks	Download
An ITIL-Based Approach to Building Effective Storage Capacity Management in Support Tags: ITIL	[01 Aug 2004]	687	Global Knowledge	Download
ITIL Process Maturity Tags: Best Practices	[01 Nov 2004]	666	Pink Elephant	Download
IT Process and Problem/Incident Management Tags: ITIL	[18 Oct 2005]	653	iConclude	Download
ITIL Version 3.0 -- What It Means to You Tags: IT Reliability, Hub, Infrastructure Library, Organization	[01 Apr 2006]	648	Global Knowledge	Download
Disable the Windows XP Pro tour and .NET passport nags with this VBScript Tags: Help Desk	[24 Jun 2005]	646	TechRepublic	Download
IT Service Management Tools Tags: Service Level Management	[21 Jan 2002]	638	Pink Elephant	Download
Software Change and Configuration Management (SCCM) - Business Processes of IT and the Real-Time Enterprise Tags: ITIL	[04 May 2006]	632	Gartner	Download
IT Service Management Technology Audit: Axios Systems assyst v6.0 Tags: ITIL	[01 Jun 2004]	627	Butler Group	Download
Gartner Research Report: Program and Portfolio Management Maturity Model Tags: Infrastructure Management, Activities, Maturity, Ppm	[01 Jul 2007]	623	Compuware	Download
ITIL Process Implementation Strategy Tags: Best Practices	[01 Jan 2005]	621	Pink Elephant	Download
ServiceCenter - Service Level Management: Track and Measure IT Performance Tags: SLA	[01 May 2004]	604	Peregrine Systems	Download
Peregrine Active CMDB Technology: Self-Updating, ITIL-Compliant CMDB With Advanced Analytics and Reporting Tags: ITIL	[01 Sep 2005]	579	Peregrine Systems	Download
Essential Elements of a CMDB Implementation Tags: ITIL	[01 Mar 2006]	575	Managed Object Solutions	Download
Title	Date Added	Total Downloads	Company

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User Satisfaction WHITE PAPERS

User Satisfaction

The HP IT Service Management (ITSM) Reference Model: A Model for Successfully Providing and Managing IT Services

Incident Management: A CA IT Service Management Process Map

IT Service Management: Policy Based IT Service Management

Software Deployment: The Most Reliable Way to Deploy, Update, and Manage Software on Desktops, Servers, and Mobile Devices

Asset Management, ITIL, and the CMDB: Connecting the Dots between IT Operations and the Bottom Line

Anti-Spam Effectiveness: Is Your Current Solution Up to Par?

Become an Expert Troubleshooter with Advanced OTDR Trace Analysis (part 2 of 2)

An ITIL-Based Approach to Building Effective Storage Capacity Management in Support

ITIL Process Maturity

IT Process and Problem/Incident Management

ITIL Version 3.0 -- What It Means to You

Disable the Windows XP Pro tour and .NET passport nags with this VBScript

IT Service Management Tools

Software Change and Configuration Management (SCCM) - Business Processes of IT and the Real-Time Enterprise

IT Service Management Technology Audit: Axios Systems assyst v6.0

Gartner Research Report: Program and Portfolio Management Maturity Model

ITIL Process Implementation Strategy

ServiceCenter - Service Level Management: Track and Measure IT Performance

Peregrine Active CMDB Technology: Self-Updating, ITIL-Compliant CMDB With Advanced Analytics and Reporting

Essential Elements of a CMDB Implementation

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