User Satisfaction WHITE PAPERS

User Satisfaction

Title	Date Added	Total Downloads	Company
Common Data Model and the CMDB Tags: ITIL	[22 Mar 2006]	1097 popular	BMC Software	Download
The Role of ICT in Meeting Local Government Efficiency Targets: A Survey of 80 English Local Authorities Tags: Help Desk	[01 Jan 2006]	1097 popular	Touchpaper Software	Download
WinTel Server 10 Times Less Expensive to Operate Than Linux Mainframe Benchmark Study Tags: Mainframes	[20 Jul 2007]	1084 popular	Microsoft	Download
Sample IT Change Management Policies and Procedures Guide Tags: Infrastructure Management	[01 Sep 2005]	1031 popular	Evergreen Systems	Download
BSM at Work: Mercury Business Availability Center Demo Tags: IT Reliability, Availability, Operations, Mercury	[12 Sep 2006]	1014 popular	Mercury Interactive	Download
How to Choose the Best Help Desk Software for Your Small or Midsized Business Tags: Customer Support Services, Desk, Core, Core Business	[01 Feb 2006]	971	BMC Software	Download
Selling ITIL - How to Prepare & Build a Case to Build Internal Commitment to Promote ITIL Best Practices Within an Organization Tags: SLA	[17 Apr 2003]	964	Pink Elephant	Download
Exchange Server 2007: What To Expect Tags: Exchange Server, File And Network Servers, Beta, Preview	[01 Oct 2006]	945	Global Knowledge	Download
IT Service Management Process Maps: Select Your Route to ITIL Best Practice Tags: Service Level Management, Service Management, Itil, Framework	[01 Jun 2006]	915	CA (Computer Associates)	Download
Measuring the Service - Metrics for Service Level Management (SLM) and Service Level Agreements (SLAs) Tags: Service Level Management	[14 Aug 2007]	901	Better Management.com	Download
Implementing ITIL Using the PMBOK in Four Repeatable Steps Tags: Service Management, Infrastructure Management, Infrastructure Library, Itil	[01 Sep 2006]	870	Global Knowledge	Download
Gartner's Magic Quadrant for Personal Firewalls, 1Q06 Tags: Portable Computers, Players, Defense, Form	[27 Jun 2006]	856	Symantec	Download
Converged Service Delivery: The missing link in achieving business flexibility - Forrester Report Tags: Delivery, Outsourcing, Service Delivery, Benefit	[08 Oct 2008]	851	Siemens	Download
ITIL: How to Build an Actionable IT Service Catalog Tags: ITIL	[02 Feb 2005]	845	newScale, Inc.	Download
Mercury SiteScope Product Trial Download Tags: High Performance Computing, Trial, Proactive, Distributed	[31 Jan 2009]	843	Mercury Interactive	Download
Service Providers and SAS 70 Reports Understanding Requirements, Compliance and Benefits Tags: Cost Control - Risk Mgmt., Type, Sas, Sarbanes Oxley	[01 Nov 2007]	818	ComplianceOnline	Download
Defining, Modeling & Costing IT Services: Integrating Service Level, Configuration & Financial Management Processes Tags: Processes, Finance, Configuration Management Database, Configuration	[02 Sep 2008]	801	Pink Elephant	Download
BMC Remedy for IT Service Providers: Out-of-the-Box ITIL-Compatible Service Management to Accelerate Progress Toward Business Service Management Tags: ITIL	[01 Jul 2005]	779	BMC Software	Download
GoToAssist 7.0: Remote Support Made Easy Tags: IT Reliability	[01 Apr 2006]	768	Citrix Online	Download
Performing Effective MTBF Comparisons for Data Center Infrastructure Tags: Data Center, Assumptions, Numbers, Failure	[08 Apr 2009]	745	American Power Conversion (APC)	Download
Title	Date Added	Total Downloads	Company

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User Satisfaction WHITE PAPERS

User Satisfaction

Common Data Model and the CMDB

The Role of ICT in Meeting Local Government Efficiency Targets: A Survey of 80 English Local Authorities

WinTel Server 10 Times Less Expensive to Operate Than Linux Mainframe Benchmark Study

Sample IT Change Management Policies and Procedures Guide

BSM at Work: Mercury Business Availability Center Demo

How to Choose the Best Help Desk Software for Your Small or Midsized Business

Selling ITIL - How to Prepare & Build a Case to Build Internal Commitment to Promote ITIL Best Practices Within an Organization

Exchange Server 2007: What To Expect

IT Service Management Process Maps: Select Your Route to ITIL Best Practice

Measuring the Service - Metrics for Service Level Management (SLM) and Service Level Agreements (SLAs)

Implementing ITIL Using the PMBOK in Four Repeatable Steps

Gartner's Magic Quadrant for Personal Firewalls, 1Q06

Converged Service Delivery: The missing link in achieving business flexibility - Forrester Report

ITIL: How to Build an Actionable IT Service Catalog

Mercury SiteScope Product Trial Download

Service Providers and SAS 70 Reports Understanding Requirements, Compliance and Benefits

Defining, Modeling & Costing IT Services: Integrating Service Level, Configuration & Financial Management Processes

BMC Remedy for IT Service Providers: Out-of-the-Box ITIL-Compatible Service Management to Accelerate Progress Toward Business Service Management

GoToAssist 7.0: Remote Support Made Easy

Performing Effective MTBF Comparisons for Data Center Infrastructure

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