User Satisfaction WHITE PAPERS

User Satisfaction

Title	Date Added	Total Downloads	Company
How Technology Impacts the Cost of Business Process Outsourcing (BPO) Tags: Service Level Management	[01 Aug 2006]	237	SAP	Download
Gartner Magic Quadrant Report for SSL VPNs, 3Q05 Tags: Service Level Management	[08 Dec 2005]	237	Aventail	Download
HP OpenView and ITIL Capacity Management Tags: Best Practices	[16 Feb 2005]	237	Metron Technology	Download
Asset Management, ITIL, and the CMDB: Connecting IT and the Bottom Line Tags: Processes, Asset, Finance, Itil	[18 Mar 2009]	236	BMC Software	Download
Service Level Agreement in the Data Center Tags: Data Center	[01 Apr 2002]	236	Sun Microsystems	Download
Patch Management and the Process-Oriented IT Organization Tags: ITIL, Patch, Patch Management, Practices	[21 Jan 2000]	235	BMC Software	Download
Implementing ITIL: How to Get Started Tags: Best Practices	[21 Sep 2004]	230	BMC Software	Download
Free 15-Day Trial Download of SupportDesk: PC remote control support software. Control remote computers in about 10 seconds, even through corporate firewalls. Tags: IT Reliability, Satisfaction, Symantec, Keyboard	[01 Jan 2007]	229	Network Streaming	Download
Service Delivery Management: Solutions for Telecom Tags: Outsourcing	[12 May 2006]	229	Oblicore	Download
Why SLA's Fail - And What to Do so That Yours Succeeds Tags: SLA	[28 Aug 2004]	229	BetterManagement.com	Download
Problem Management - Why and How? Tags: Help Desk, Itil, Principles, Management Process	[29 Nov 2006]	228	Serio	Download
Improving Key Metrics for Application Infrastructure Management: Defining and Improving Application Infrastructure Management Metrics Tags: ITIL	[09 Jan 2006]	228	mValent	Download
A Business Case for Action Based Testing Tags: Infrastructure Management	[01 Oct 2004]	228	LogiGear	Download
Improving Service Levels by Implementing Service Level Management - A Practical Guideline Tags: SLA	[01 Jun 2003]	228	BMC Software	Download
IT Strategy Maps: A Tool For Strategic Alignment Tags: HR	[21 Nov 2005]	227	Forrester Research	Download
ITIL & Your Service Desk: Are They Married, Divorced, or Yet to Meet? Tags: Help Desk	[12 Jan 2004]	227	ProActive Services	Download
Touchpaper Helps Staffordshire County Council Realise New Vision for IT Tags: Council, Function, Desk, Staff	[02 Sep 2008]	226	Touchpaper Software	Download
ITIL Process and Problem Resolution Tags: Help Desk	[18 Oct 2005]	226	iConclude	Download
Top 5 Reasons Why CMDB Projects Fail - And How to Avoid Them Tags: Database Management	[04 May 2007]	225	Symantec	Download
BMC Service Desk Express Suite: The Asset Management Process Tags: Asset Management, Asset, Asset Management, Assets	[05 Jul 2006]	222	BMC Software	Download
Title	Date Added	Total Downloads	Company

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User Satisfaction WHITE PAPERS

User Satisfaction

How Technology Impacts the Cost of Business Process Outsourcing (BPO)

Gartner Magic Quadrant Report for SSL VPNs, 3Q05

HP OpenView and ITIL Capacity Management

Asset Management, ITIL, and the CMDB: Connecting IT and the Bottom Line

Service Level Agreement in the Data Center

Patch Management and the Process-Oriented IT Organization

Implementing ITIL: How to Get Started

Free 15-Day Trial Download of SupportDesk: PC remote control support software. Control remote computers in about 10 seconds, even through corporate firewalls.

Service Delivery Management: Solutions for Telecom

Why SLA's Fail - And What to Do so That Yours Succeeds

Problem Management - Why and How?

Improving Key Metrics for Application Infrastructure Management: Defining and Improving Application Infrastructure Management Metrics

A Business Case for Action Based Testing

Improving Service Levels by Implementing Service Level Management - A Practical Guideline

IT Strategy Maps: A Tool For Strategic Alignment

ITIL & Your Service Desk: Are They Married, Divorced, or Yet to Meet?

Touchpaper Helps Staffordshire County Council Realise New Vision for IT

ITIL Process and Problem Resolution

Top 5 Reasons Why CMDB Projects Fail - And How to Avoid Them

BMC Service Desk Express Suite: The Asset Management Process

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