User Satisfaction WHITE PAPERS

User Satisfaction

	Title	Date Added	Total Downloads	Company
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	ITIL - Service Approach for Siemens Enterprise Communications The structure of ITIL is evolving from Version 2 to Version 3; understand how the adoption and application of the ITIL framework can add value to your enterprise, and how... Tags: Itil, Outsourcing, Adoption, Delivery	[08 Oct 2008]	536	Siemens	Download
	"7 Stride" Implementation Approach for ITIL Service Management: A Roadmap for Success Tags: Infrastructure Management	[01 Jan 2005]	340	Patni Computer Systems	Download
	"ITIL and Six Sigma" Tags: International Standards	[10 Jun 2003]	155	InterProm USA	Download
	"ITIL be Alright on the Night" - But Will IT? Tags: SLA	[07 Jul 2003]	32	PinkRoccade	Download
	"Perception et Réalité de l'IT Management", un livre blanc co-édité par Staff&Line et IDC Tags: Service Level Management	[01 Dec 2004]		Staff&Line	Download
	"Technology to Support ITIL" Tags: SLA	[12 Mar 2003]	25	InterProm USA	Download
	"The Definitive Guide to Security Management" Chapter 1: Introduction to Security Management Tags: Infrastructure Management	[03 Apr 2007]	340	CA (Computer Associates)	Download
	'Close the Gap' to Improve Business Service Delivery Tags: Service Level Management	[16 Apr 2004]	5	Jupitermedia	Download
	'Must Have': Defining Your IP Phone System Tags: VoIP - IP Telephony	[14 Aug 2009]	44	Cisco Systems	Download
	10 extra questions to help you make the best help desk hire Tags: Help Desk	[11 Jan 2006]	164	TechRepublic	Download
	10 new Office 2007 interface elements (and what they're really called) Tags: Help Desk	[07 Jun 2007]	38	Jody Gilbert	Download
	10 things you should know about Microsoft Windows Server Update Services (WSUS) Tags: Network Design	[17 Aug 2005]	206	TechRepublic	Download
	10 ways to get your help desk ready to support a new rollout Tags: Help Desk	[13 Mar 2006]	36	TechRepublic	Download
	10+ common questions about SQL Server data types Tags: Help Desk	[15 May 2008]	51	Susan Harkins	Download
	11 Questions Every CIO Should Ask Their IT Manager Tags: Career Development	[01 Mar 2009]	2	Red Hat	Download
	2004 Trends and Directions in Web-Based Support Tags: ITIL	[01 Oct 2004]	3	UniPress Software	Download
	2005 Top Trends in IT Operations: A Turning Point for Discipline and Control Tags: ITIL, Configuration, Leverage, Businesses	[19 Apr 2009]	26	TeamQuest	Download
	24*7 Data Center Support for a Manufacturing Company Tags: Data Center	[09 Jul 2008]	86	Wipro	Download
	3 Maximises Investment in New Products and Services With Project & Portfolio Management Tags: ITIL	[17 Sep 2008]		CA (Computer Associates)	Download
	3 Steps To Securing Your Network And Preventing Common Security Mistakes Tags: Security Management	[19 Aug 2009]		Global Knowledge	Download
	Title	Date Added	Total Downloads	Company

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User Satisfaction WHITE PAPERS

User Satisfaction

ITIL - Service Approach for Siemens Enterprise Communications

"7 Stride" Implementation Approach for ITIL Service Management: A Roadmap for Success

"ITIL and Six Sigma"

"ITIL be Alright on the Night" - But Will IT?

"Perception et Réalité de l'IT Management", un livre blanc co-édité par Staff&Line et IDC

"Technology to Support ITIL"

"The Definitive Guide to Security Management" Chapter 1: Introduction to Security Management

'Close the Gap' to Improve Business Service Delivery

'Must Have': Defining Your IP Phone System

10 extra questions to help you make the best help desk hire

10 new Office 2007 interface elements (and what they're really called)

10 things you should know about Microsoft Windows Server Update Services (WSUS)

10 ways to get your help desk ready to support a new rollout

10+ common questions about SQL Server data types

11 Questions Every CIO Should Ask Their IT Manager

2004 Trends and Directions in Web-Based Support

2005 Top Trends in IT Operations: A Turning Point for Discipline and Control

24*7 Data Center Support for a Manufacturing Company

3 Maximises Investment in New Products and Services With Project & Portfolio Management

3 Steps To Securing Your Network And Preventing Common Security Mistakes

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