User Satisfaction WHITE PAPERS

User Satisfaction

Title	Date Added	Total Downloads	Company
Common Data Model and the CMDB Tags: ITIL	[22 Mar 2006]	1104 popular	BMC Software	Download
Measuring the Service - Metrics for Service Level Management (SLM) and Service Level Agreements (SLAs) Tags: Service Level Management	[14 Aug 2007]	901	Better Management.com	Download
Service Providers and SAS 70 Reports Understanding Requirements, Compliance and Benefits Tags: Cost Control - Risk Mgmt., Type, Sas, Sarbanes Oxley	[01 Nov 2007]	819	ComplianceOnline	Download
GoToAssist 7.0: Remote Support Made Easy Tags: IT Reliability	[01 Apr 2006]	768	Citrix Online	Download
Anti-Spam Effectiveness: Is Your Current Solution Up to Par? Tags: Effectiveness, Threats, Techniques, Anti	[20 Jul 2006]	691	Proofpoint	Download
Software Change and Configuration Management (SCCM) - Business Processes of IT and the Real-Time Enterprise Tags: ITIL	[04 May 2006]	633	Gartner	Download
Webcast: Best Practices in Data Center and NOC Operations: Network and Systems Monitoring Tags: Bandwidth Issues, Data Center, Monitoring, Demand	[28 Sep 2006]	557	CITTIO	Download
Designing & Implementing an Actionable Configuration Management Database (CMDB) Tags: Database Management	[03 Aug 2007]	543	BladeLogic	Download
State of ITIL Adoption in North America - Survey Results Tags: ITIL, Itil, Organizations, American	[26 Nov 2007]	434	CA (Computer Associates)	Download
Twenty Service Level Management Metrics to Enable Corporate Governance: Questions IT Operations Should Be Able to Answer Tags: Organizations, Metrics, Service Level Management, Class	[03 Apr 2008]	422	Better Management.com	Download
Integration of Unicenter Asset Management, Service Desk, Software Delivery and Argis Tags: Asset Management	[19 Jul 2003]	410	Computer Associates	Download
ITIL Basics - Release Management Tags: ITIL, Creation, Library, Managed	[01 Apr 2009]	407	nextslm.org	Download
Magic Service Desk - Demo and Q&A Tags: Asset Management, Magic Service Desk, Facilities, Satisfaction	[23 Jun 2004]	377	Remedy	Download
ITIL Basics - Security Management Tags: Security Management, Security Management, Aspects, Aspect	[01 Apr 2009]	321	nextslm.org	Download
DON'T USE: Understand What's in ITIL's ICT Infrastructure Management Tags: ITIL	[30 Nov 2006]	297	BMC Software	Download
ITIL v3 and the Evolution of Service Management Tags: Service Level Management, Service Management, Requirement, Reflect	[22 Jun 2007]	289	IBM	Download
ITIL Basics - Capacity Management Tags: ITIL	[19 Apr 2006]	286	nextslm.org	Download
BMC Remedy Help Desk Tags: Service Level Management	[10 Nov 2005]	279	BMC Software	Download
Outsourcing: Six Critical Things to Consider About Choosing the Best VPN Remote Access Solution Tags: VPNs, Enterprises, Vpn, View	[08 May 2007]	276	Positive Networks	Download
ITIL Best Practices With I.T. HelpDesk Tags: Best Practices, Helpdesk, Investments, Novell	[26 Nov 2007]	246	GroupLink	Download
Title	Date Added	Total Downloads	Company

All resources Whitepapers

Case Studies

Web Casts

1 2 3 ... 10

User Satisfaction WHITE PAPERS

User Satisfaction

Common Data Model and the CMDB

Measuring the Service - Metrics for Service Level Management (SLM) and Service Level Agreements (SLAs)

Service Providers and SAS 70 Reports Understanding Requirements, Compliance and Benefits

GoToAssist 7.0: Remote Support Made Easy

Anti-Spam Effectiveness: Is Your Current Solution Up to Par?

Software Change and Configuration Management (SCCM) - Business Processes of IT and the Real-Time Enterprise

Webcast: Best Practices in Data Center and NOC Operations: Network and Systems Monitoring

Designing & Implementing an Actionable Configuration Management Database (CMDB)

State of ITIL Adoption in North America - Survey Results

Twenty Service Level Management Metrics to Enable Corporate Governance: Questions IT Operations Should Be Able to Answer

Integration of Unicenter Asset Management, Service Desk, Software Delivery and Argis

ITIL Basics - Release Management

Magic Service Desk - Demo and Q&A

ITIL Basics - Security Management

DON'T USE: Understand What's in ITIL's ICT Infrastructure Management

ITIL v3 and the Evolution of Service Management

ITIL Basics - Capacity Management

BMC Remedy Help Desk

Outsourcing: Six Critical Things to Consider About Choosing the Best VPN Remote Access Solution

ITIL Best Practices With I.T. HelpDesk

User Satisfaction

Mobility

Security

Desktop

Enterprise

IT Management

Networking

Other Technologies

Server

Web