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  Title   Date Added Total Downloads Company
Case Studies

Atos Origin Uses Unicenter Service Desk and ITIL to Scale to 3 Million Tickets Per Year

[09 Mar 2007]

561

CA

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Case Studies

Post Danmark - Combining SAP, ITIL and HP OpenView Management Solutions for Customer Service Excellence

[26 Nov 2007]

555

Hewlett-Packard (HP)

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Case Studies

Implementing ITIL and HP Service Desk: Short Timeline to Introduce New Standards and Products

[24 Mar 2006]

470

Neteffects

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Case Studies

University of Auckland Chooses Infra for ITIL Based Service Management

[30 Jul 2004]

452

 

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Case Studies

Finland's Second-Largest City Serves Growing Population by Outsourcing IT

[09 Apr 2005]

451

Hewlett Packard

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Case Studies

Banking on Six Sigma to Improve Service Quality

[02 Mar 2009]

402

Proxima Technology

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Case Studies

Autodata Limited: Tighter Security, Automated Activation Pave Way for New Revenue Streams

[08 Nov 2006]

384

Macrovision

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Case Studies

Aviva Life Insurance Company Selects HEAT and Creates Customized Reports With KPIs to Measure Performance of the Delivery of Operational IT Services

[02 Aug 2007]

369

SMA MANAGEMENT SYSTEMS

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Case Studies

COBIT Case Study: Coopers & Lybrand

[23 Jul 2004]

341

Information System Audit and Control Association

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Case Studies

HDFC Bank: Enhancing IS Effectiveness While Reducing Costs Through Wipro's Managed IT Services

[10 Mar 2006]

338

Wipro

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Case Studies

Roche Replaces Remedy ARS With HP OpenView Service Desk

[31 Oct 2008]

335

Hewlett-Packard (HP)

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Case Studies

TOTAL UK Implements ITIL-Based Help Desk Using BMC Remedy Service Desk

[05 Jan 2007]

334

BMC Software

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Case Studies

Customer Service Direct Ltd Selects Hornbill's Supportworks for Service, Support and Change Management Platform

[16 Mar 2009]

315

Hornbill Systems

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Case Studies

Trader Publishing Company: Oracle Database Consolidation Solution Delivers Lower TCO While Increasing CPU and Storage Capacity

[31 Oct 2004]

307

Sun Microsystems

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Case Studies

Success Story: St. Jude Medical, Cardiac Rhythm Management

[24 Mar 2006]

280

Ecora Software

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Case Studies

Air Force Pentagon Communications Agency Boosts Help Desk Performance

[01 Mar 2009]

279

BMC Software

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Case Studies

Skills Assessment and Customized Training for Help Desk Staff Save Time and Money

[04 May 2007]

276

Microsoft

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Case Studies

Serena Software Case Study: Thomson BETA Systems

[21 Mar 2009]

261

Serena Software

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Case Studies

International Bank - Supplier Management Training

[25 Aug 2004]

261

hr TEAM UK

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Case Studies

Saudi Aramco Increases Efficiencies and Ensures Business Continuity With BMC Software

[19 Jan 2007]

250

BMC Software

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