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  Title   Date Added Total Downloads Company
White Papers

ITIL - Service Approach for Siemens Enterprise Communications

The structure of ITIL is evolving from Version 2 to Version 3; understand how the adoption and application of the ITIL framework can add value to your enterprise, and how...

[08 Oct 2008]

530

Siemens

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White Papers

CRM without Workflow is not CRM: How to Maximize Sales and Service Productivity

[24 Dec 2009]

New!

39

Entellium

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Case Studies

Improved Effectiveness of ITIL Implementation Using the QuintQuest Assessment Tool

[24 Dec 2009]

New!

97

Quint

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Case Studies

Managing Critical Change Processes at Roche

[24 Dec 2009]

New!

5

Infra

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Case Studies

Pink Elephant Insourcing Case Study

[24 Dec 2009]

New!

3

Pink Elephant

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Case Studies

Sallie Mae Uses CA Solutions to Automate ITIL Processes and the Change Management Lifecycle

[24 Dec 2009]

New!

85

CA (Computer Associates)

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Webcasts

The Role of a CMDB in Enterprise Architecture Planning

[24 Dec 2009]

New!

43

BMC Software

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Demystifying IT Risk to Achieve Greater Security and Compliance

[23 Dec 2009]

New!

 

Lumension

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Webcasts

TechNet Webcast: Navigating the ITIL IT Life Cycle (Part 1 of 5): Service Strategy Phase (Level 200)

[18 Dec 2009]

New!

 

Microsoft

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Webcasts

Getting Started: Windows Logo Program Part 2

[17 Dec 2009]

New!

 

Microsoft

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Webcasts

Getting Started: Windows Logo Program Part 1

[17 Dec 2009]

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Microsoft

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Webcasts

Optimize Your IT Costs with Automation

[17 Dec 2009]

New!

3

CA (Computer Associates)

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Webcasts

What~s New in Windows Logo Kit (WLK) 1.5

[17 Dec 2009]

New!

 

Microsoft

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Webcasts

Windows Logo Program Device Fundamentals Overview

[17 Dec 2009]

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Microsoft

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Webcasts

Winqual Device Metadata Submissions

[17 Dec 2009]

New!

 

Microsoft

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Webcasts

Increase Productivity and Information Availability with ESB Messaging & Enrichment and Industry Connectivity

[10 Dec 2009]

New!

4

IBM

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White Papers

Guide to cost optimization: 4 ways to gain operational advantage

[01 Dec 2009]

 

Hewlett-Packard (HP)

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Webcasts

HP Software-as-a-Service (SaaS): Getting Business Results Faster At a Lower Cost

[01 Dec 2009]

2

Hewlett-Packard (HP)

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See how easy it is to update—or completely reinvent—your web site today

[01 Dec 2009]

 

Microsoft

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White Papers

Project Management & Business Skills Training Catalog

[23 Nov 2009]

1

Global Knowledge

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