User Satisfaction WHITE PAPERS

User Satisfaction

	Title	Date Added	Total Downloads	Company
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	ITIL - Service Approach for Siemens Enterprise Communications The structure of ITIL is evolving from Version 2 to Version 3; understand how the adoption and application of the ITIL framework can add value to your enterprise, and how... Tags: Itil, Outsourcing, Adoption, Delivery	[08 Oct 2008]	466	Siemens	Download
	Service Desk Tools - Comparison and Recommendation Tags: ITIL	[01 Jan 2005]	4092 popular	Tata Consultancy Services	Download
	Advantages and Disadvantages of Using Predefined Process Models Tags: Best Practices	[11 Feb 2004]	3918 popular	Norwegian University of Science and Technology	Download
	ITIL Process Maturity Self-Assessment & Action Plan Tags: SLA	[01 Sep 2002]	2614 popular	Pink Elephant	Download
	Implementing Enterprise Resource Planning: Lessons Learned from the Front Tags: Resource, Practices, Erp, Resources Mgmt.	[01 Jan 2006]	2428 popular	SAP	Download
	A Step-by-Step Guide to VMware Infrastructure 3 Planning Tags: Monitoring Systems	[01 Jun 2006]	2215 popular	VMware	Download
	IT Service Management Tools: Information Technology Infrastructure Library (ITIL) Compatibility Considerations Tags: ITIL	[12 Jan 2006]	2180 popular	Pink Elephant	Download
	ITIL's CMDB: Best-Practice Tips for Enterprise IT Professionals Tags: Help Desk, Configuration, Initiative, Cmdb	[01 Sep 2006]	1867 popular	Enterprise Management Associates	Download
	ITIL Implementation Best Practice Tags: Service Level Management	[01 Jul 2004]	1768 popular	Gartner	Download
	Getting Started with Change and Configuration Management Process Improvement Tags: Infrastructure Management, Bmc Software, Summit Strategies, Strategies	[01 Jul 2005]	1664 popular	BMC Software	Download
	The Business Case for IT Asset Lifecycle Management Tags: Asset Management, Levels, Automated, Asset	[01 Sep 2004]	1516 popular	ManageSoft	Download
	ITIL: Practitioner Release and Control Tags: Help Desk	[01 Apr 2005]	1414 popular	Examination Institute for Information Science	Download
	Forrester Research Report: Thirty-One Best Practices for the Service Desk Tags: Help Desk, Best Practices, Resolve, Resolving	[28 Jun 2005]	1220 popular	Citrix Online	Download
	The Ideal Security Patch Process: An ITIL-Based, Best Practices Whitepaper Tags: ITIL	[01 Jun 2005]	1200 popular	BMC Software	Download
	ATLAS - The Rapid Deployment Tool for ITIL Implementation Tags: Knowledge And Data Management	[24 Oct 2005]	1188 popular	Pink Elephant	Download
	The Foundation for an Effective Asset Management Strategy: HP OpenView Enterprise Discovery Tags: ITIL	[01 Feb 2006]	1174 popular	Hewlett-Packard	Download
	Dynamic Line Management for Digital Subscriber Lines: Maximizing Data Rates, Maintaining Quality and Stability Tags: DSL	[01 Apr 2004]	1148 popular	Alcatel	Download
	IT Service Management: Service Outsourcing Questionnaire Tags: Service Level Management	[10 Nov 2003]	1139 popular	RL Information Consulting	Download
	eTOM and ITIL: Should You Be Bi-Lingual as an IT Outsourcing Service Provider? Tags: Best Practices	[01 Jan 2005]	1084 popular	Business Process Trends	Download
	Policy and Procedures: Help Desk Service Level Agreement (SLA) Tags: Customer Support Services	[01 May 2004]	1083 popular	New Jersey City University	Download
	Title	Date Added	Total Downloads	Company

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User Satisfaction WHITE PAPERS

User Satisfaction

ITIL - Service Approach for Siemens Enterprise Communications

Service Desk Tools - Comparison and Recommendation

Advantages and Disadvantages of Using Predefined Process Models

ITIL Process Maturity Self-Assessment & Action Plan

Implementing Enterprise Resource Planning: Lessons Learned from the Front

A Step-by-Step Guide to VMware Infrastructure 3 Planning

IT Service Management Tools: Information Technology Infrastructure Library (ITIL) Compatibility Considerations

ITIL's CMDB: Best-Practice Tips for Enterprise IT Professionals

ITIL Implementation Best Practice

Getting Started with Change and Configuration Management Process Improvement

The Business Case for IT Asset Lifecycle Management

ITIL: Practitioner Release and Control

Forrester Research Report: Thirty-One Best Practices for the Service Desk

The Ideal Security Patch Process: An ITIL-Based, Best Practices Whitepaper

ATLAS - The Rapid Deployment Tool for ITIL Implementation

The Foundation for an Effective Asset Management Strategy: HP OpenView Enterprise Discovery

Dynamic Line Management for Digital Subscriber Lines: Maximizing Data Rates, Maintaining Quality and Stability

IT Service Management: Service Outsourcing Questionnaire

eTOM and ITIL: Should You Be Bi-Lingual as an IT Outsourcing Service Provider?

Policy and Procedures: Help Desk Service Level Agreement (SLA)

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