3 Strategies for Reducing IT Support Costs

As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...

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• Knowledge And Data Management

Best Practices for Translating Customer Satisfaction into Revenue

Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...

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• Knowledge And Data Management

Business Analytics and Optimization for the Intelligent Enterprise

Based on our survey of 225 business leaders worldwide, we found that enterprises are operating with bigger blind spots and that they are making important decisions without access to the right information....

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• Diagnostics And Analysis

Forrester Strategies for Assessing IT Business Satisfaction

If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...

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• Knowledge And Data Management

IDC Executive Brief: The Rising Concerns Over Endpoint Security

Today's IT environment is increasingly vulnerable to threats and attacks, both from within and without. The most vulnerable node in the enterprise network is the endpoint. This IDC executive brief...

• Tags:
• Infrastructure Management,
• Examines,
• Threats,
• Protection

ITIL - Service Approach for Siemens Enterprise Communications

The structure of ITIL is evolving from Version 2 to Version 3; understand how the adoption and application of the ITIL framework can add value to your enterprise, and how...

• Tags:
• Itil,
• Outsourcing,
• Adoption,
• Delivery

Identity and Security Management and Strong Information Technology Goverance

A total identity and access management (IAM) – driven goverance, risk and compliance (GRC) solution should ensure foolproof and accurate measurements of policies and practises across the enterprise. This IDC...

• Tags:
• Compliance,
• Identity,
• White Paper,
• Examines

Responding quickly to changing markets: Anticipate, Adapt, Excel

Market change is relentless: ever-higher customer expectations, shrinking product life cycles, and new rivals on the scene all accelerate the pace. But small businesses and midsize companies have one distinct...

• Tags:
• Asset Management,
• Rivals,
• Handle,
• Cycles

Secure Desktop On-Demand Webcast

The desktop or endpoint is one of the most vulnerable parts of your environment. Threats are everywhere. You have users who love to experiment with device settings (only to wonder...

Support Strategies: Customer Experience Management

Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...

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• Knowledge And Data Management

The Benefits of Intel® Centrino® with vPro™ Technology in the Enterprise

PCs are essential in today's enterprises, yet managing a PC fleet can consume a significant portion of IT's time and budget. Finding ways to keep employees productive with powerful notebook...

• Tags:
• Processor,
• Notebook,
• Complexity,
• Pcs

The Journey Along an Information-Led Transformation

A shift is underway from simple automation to business optimization, and information is at the center of it. Information, when aligned with your business strategy, holds the key to driving profitable...

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• Knowledge And Data Management

Virtualised Web Hosting featuring the Quad Core AMD Opteron Processor

This short video profiles the role that AMD plays within Rackspace's 40,000 servers across the globe, with virtualised web hosting that delivers energy savings and flexible, scalable ease-of-use.

• Tags:
• Mainframes,
• Savings,
• Energy,
• Hosting