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Customer Support Services WHITE PAPERS


Customer Support Services


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  Title   Date Added Total Downloads Company
White Papers

A Root Cause Analysis Strategy for Improving Customer Satisfaction

[09 Apr 2004]

435

DiamondCluster International

White Paper

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White Papers

How To Use the Six Laws of Persuasion during a Negotiation

[01 Sep 2006]

433

Global Knowledge

White Paper

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Case Studies

Hindustan Petroleum Improves Customer Service, Strengthens Management Control

[17 May 2007]

425

Oracle

White Paper

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White Papers

The Forrester Wave: Service Desk Management Tools

[17 Feb 2006]

425

BMC Software

White Paper

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Webcasts

Using the Ntdsutil.exe Utility

[15 Nov 2001]

425

Microsoft

White Paper

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Case Studies

SKF Improves Customer Support with Siebel Field Service

[04 Mar 2004]

413

Siebel Systems

White Paper

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Case Studies

Metro Cash & Carry Cuts Labour Costs, Boosts Customer Service

[23 May 2009]

403

Webevents

White Paper

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Case Studies

Bob's Discount Furniture Outfits HR With Workflow

[10 Jun 2009]

396

Captaris

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Case Studies

Oracle Helps Unilever Achieve Rapid Roll-Out of Oracle's Enterprise Manager to European Operations

[21 Oct 2008]

396

Oracle

White Paper

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Case Studies

Britannia Building Society Teams With Pitney Bowes

[10 Jun 2005]

389

Pitney Bowes

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White Papers

Emerging Opportunities - Offshore Outsourcing in Egypt: A Growing Contact Center Market Looks to Build Global Business

[01 Feb 2005]

386

Datamonitor

White Paper

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Case Studies

Autodata Limited: Tighter Security, Automated Activation Pave Way for New Revenue Streams

[08 Nov 2006]

382

Macrovision

White Paper

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Webcasts

Exchange 2000 Server: Message Categorizer and NDR Troubleshooting

[14 Aug 2003]

382

 

White Paper

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White Papers

Forrester: Assess the Maturity of Your IT Support Processes

[22 Jun 2006]

381

FrontRange Solutions

White Paper

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White Papers

Improving Customer Service in the Banking Industry: Implementing Automation Around an Integrated Customer Information System

[01 Mar 2003]

378

 

White Paper

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White Papers

Retention and Loyalty - A whitepaper from The Henley Centre, sponsored by BT

[26 Jan 2005]

377

British Telecommunications

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White Papers

Siebel Solution for Hospitality Group Sales and Event Management

[01 Apr 2004]

377

Siebel Systems

White Paper

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White Papers

Service Management: Market Pathfinder

[30 Oct 2004]

376

FrontRange Solutions

White Paper

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White Papers

Understanding IT Buyer Behaviour: Sales Process Engineering

[26 May 2006]

373

Sales Process Engineering

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White Papers

Improving Online Banking Authentication

[01 Apr 2005]

372

IBM

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