Customer Support Services WHITE PAPERS

Customer Support Services

Title	Date Added	Total Downloads	Company
Software Deployment: The Most Reliable Way to Deploy, Update, and Manage Software on Desktops, Servers, and Mobile Devices Tags: Mobile - Wireless Communications	[01 Jul 2006]	711	ManageSoft	Download
The Customer Experience Blueprint: How to Achieve Measurable Business Results Tags: Customer Support Services	[01 Mar 2005]	711	Siebel Systems	Download
Delivering Premium Customer Service: A Survival Guide Tags: Telecom Regulation	[01 Jan 2000]	671	techguide	Download
IT Process and Problem/Incident Management Tags: ITIL	[18 Oct 2005]	653	iConclude	Download
Marks & Spencer Uses Innovative Call Center to Enhance Customer Relationships and Increase Productivity Tags: CRM	[27 Jan 2004]	641	Accenture	Download
Delivering Online Training to Cut Costs and Improve Support Tags: Training	[09 Feb 2005]	637	Citrix Online	Download
A Uniform View of Customer Information Creates Higher Quality Service and Customer Care Tags: Customer Support Services	[28 Sep 2007]	634	SAP	Download
Sales force automation: Technology for the traveling salesman Tags: Portable Computers, Flexibility, Force, Automation	[01 Jun 2004]	617	IBM	Download
New Microsoft Windows XP Command-line Tools and Troubleshooting Utilities Tags: Windows Xp, Automate, Xp, Customer Support Services	[18 May 2009]	598	Microsoft	Download
ESB University Course 1: The Principles of SOA Design Using an Enterprise Service Bus Tags: Infrastructure Management	[09 Aug 2006]	598	Cape Clear Software	Download
SITA: Airlines Use Technology to Cut Catering Costs and Satisfy Hungry Passengers Tags: Database Management	[01 Jun 2003]	593		Download
Fax and Security Compliance: Encrypted Document Delivery with RightFax Tags: Infrastructure Management	[27 Jun 2007]	532	Instant InfoSystems	Download
Solaris Patch Management: Recommended Strategy Tags: Customer Support Services	[01 Aug 2004]	523	Sun Microsystems	Download
Selection Criteria for Deploying an Email Archiving Solution Tags: Infrastructure Management	[27 Mar 2007]	490	Instant InfoSystems	Download
A Best-Practices Approach to Software Asset Management Tags: Infrastructure Management	[01 Jul 2006]	473	ManageSoft	Download
Customer Satisfaction = Customer Loyalty: Achieve It With Online CRM Customer Relationship Management Tags: Resources Mgmt.	[27 Jun 2005]	456	Salesboom.com	Download
Basic Blue Screen Error Troubleshooting Tags: Monitoring Systems	[19 Jul 2007]	455	Microsoft	Download
Thirty-one Best Practices for the Service Desk Tags: ITIL, Organization, Desk, Desk Support	[28 Jun 2005]	449	FrontRange Solutions	Download
Service Delivery and Operations Objectives: Listening to Call Centre Customers Tags: Sales - Marketing	[01 Jul 2004]	445	Monash University	Download
Mothercare.com: Supply Chain Optimization and Customer Service Tags: Transaction Processing	[07 Jan 2005]	442	Accenture	Download
Title	Date Added	Total Downloads	Company

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Customer Support Services WHITE PAPERS

Customer Support Services

Software Deployment: The Most Reliable Way to Deploy, Update, and Manage Software on Desktops, Servers, and Mobile Devices

The Customer Experience Blueprint: How to Achieve Measurable Business Results

Delivering Premium Customer Service: A Survival Guide

IT Process and Problem/Incident Management

Marks & Spencer Uses Innovative Call Center to Enhance Customer Relationships and Increase Productivity

Delivering Online Training to Cut Costs and Improve Support

A Uniform View of Customer Information Creates Higher Quality Service and Customer Care

Sales force automation: Technology for the traveling salesman

New Microsoft Windows XP Command-line Tools and Troubleshooting Utilities

ESB University Course 1: The Principles of SOA Design Using an Enterprise Service Bus

SITA: Airlines Use Technology to Cut Catering Costs and Satisfy Hungry Passengers

Fax and Security Compliance: Encrypted Document Delivery with RightFax

Solaris Patch Management: Recommended Strategy

Selection Criteria for Deploying an Email Archiving Solution

A Best-Practices Approach to Software Asset Management

Customer Satisfaction = Customer Loyalty: Achieve It With Online CRM Customer Relationship Management

Basic Blue Screen Error Troubleshooting

Thirty-one Best Practices for the Service Desk

Service Delivery and Operations Objectives: Listening to Call Centre Customers

Mothercare.com: Supply Chain Optimization and Customer Service

Customer Support Services

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