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Customer Support Services WHITE PAPERS
Customer Support Services
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3 Strategies for Reducing IT Support CostsAs companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is... |
[29 Oct 2009] |
405 |
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Best Practices for Translating Customer Satisfaction into RevenueToday's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a... |
[06 Nov 2009] |
294 |
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Forrester Strategies for Assessing IT Business SatisfactionIf you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new... |
[29 Oct 2009] |
242 |
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Recommended Practices for PC Fleet Management for Mid Market and EnterpriseOrganizationsPC management is both costly and ongoing. Desktop support alone soaks up 30-45 percent1 of IT budgets. But optimizing your PC fleet management strategy will produce efficiencies and lower costs. ... |
[22 Oct 2008] |
343 |
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Support Strategies: Customer Experience ManagementCustomer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering... |
[06 Nov 2009] |
227 |
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Virtual IT Revolutionises IT Support with Intel? vPro? processor technologySince its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after your business'. And in a relatively short time the company... |
[22 Oct 2008] |
152 |
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"Integration of TTY Calls Into a Call Center Using the Placeholder Call Technique" |
[01 Feb 2007] |
3 |
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"Perception et Réalité de l'IT Management", un livre blanc co-édité par Staff&Line et IDC |
[01 Dec 2004] |
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"Timber!" in ECM: The Content Management Silos are Toppling |
[25 Sep 2006] |
34 |
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'Ups en downs' - Rapport over het tweede kwartaal van 2006 |
[01 Jun 2006] |
11 |
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10 Steps to Selecting a Workforce Scheduling System: Lessons From Call Centers That Have Made Mistakes |
[26 Sep 2005] |
78 |
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10 Tips for Improving Business-to-Consumer Telephone Sales Results |
[29 Jan 2002] |
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10+ user complaints about IT support |
[06 Jun 2005] |
20 |
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100% E-Corporation: the Story Behind Intel's Customer-Focused Success |
[01 May 2001] |
93 |
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11 Things to Know About Active Directory Recovery |
[01 Oct 2007] |
85 |
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12 Secrets to Finding the Right Workforce Management System |
[02 Sep 2005] |
7 |
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2005 CMP Media Survey Results: Trends in End-User Monitoring |
[01 Dec 2005] |
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21st-Century Retail Merchandising and Customer Management |
[31 Aug 2007] |
55 |
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3 Steps to Creating Personalized Customer Support Experiences |
[22 Feb 2008] |
5 |
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3-1-1 Service Request System: One Number, One Answer, One Time |
[14 Oct 2006] |
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