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Customer Support Services


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  Title   Date Added Total Downloads Company
Case Studies

Accenture Case Study: Marks & Spencer

[13 May 2004]

906

Accenture

White Paper

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Case Studies

Creating a New Customer-Service Operating Model to More Effectively Interact With Diverse Customer Base

[26 Jun 2007]

849

Accenture

White Paper

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Case Studies

Marks & Spencer Uses Innovative Call Center to Enhance Customer Relationships and Increase Productivity

[27 Jan 2004]

641

Accenture

White Paper

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Case Studies

A Uniform View of Customer Information Creates Higher Quality Service and Customer Care

[28 Sep 2007]

634

SAP

White Paper

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Case Studies

SITA: Airlines Use Technology to Cut Catering Costs and Satisfy Hungry Passengers

[01 Jun 2003]

593

 

White Paper

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Case Studies

Mothercare.com: Supply Chain Optimization and Customer Service

[07 Jan 2005]

442

Accenture

White Paper

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Case Studies

Hindustan Petroleum Improves Customer Service, Strengthens Management Control

[17 May 2007]

424

Oracle

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Case Studies

SKF Improves Customer Support with Siebel Field Service

[04 Mar 2004]

411

Siebel Systems

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Case Studies

Metro Cash & Carry Cuts Labour Costs, Boosts Customer Service

[23 May 2009]

403

Webevents

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Case Studies

Oracle Helps Unilever Achieve Rapid Roll-Out of Oracle's Enterprise Manager to European Operations

[21 Oct 2008]

396

Oracle

White Paper

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Case Studies

Bob's Discount Furniture Outfits HR With Workflow

[10 Jun 2009]

395

Captaris

White Paper

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Case Studies

Britannia Building Society Teams With Pitney Bowes

[10 Jun 2005]

389

Pitney Bowes

White Paper

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Case Studies

Autodata Limited: Tighter Security, Automated Activation Pave Way for New Revenue Streams

[08 Nov 2006]

382

Macrovision

White Paper

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Case Studies

Progress Energy Reduces Costs and Enhances Customer Service With Integrated Electronic Billing

[20 Jul 2007]

356

Oracle

White Paper

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Case Studies

BEA Systems Case Study: Amazon.com

[14 Jan 2009]

334

BEA Systems

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Case Studies

Optimizing Call Completion Rates for a Major European Mobile Operator Improved Customer Satisfaction and Protected Service Revenues

[29 Nov 2006]

329

Alcatel-Lucent

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Case Studies

Abbey National Expands Outsourcing Agreement

[16 May 2008]

287

Pitney Bowes

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Case Studies

Skills Assessment and Customized Training for Help Desk Staff Save Time and Money

[04 May 2007]

276

Microsoft

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Case Studies

National Bank of Dubai Optimizes Sales by Increasing Customer Support Through Service Innovation

[23 Dec 2006]

271

Oracle

White Paper

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Case Studies

Real-Time Customer Sales And Service - The Toyota Way

[01 Oct 2004]

271

SAP

White Paper

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