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Customer Support Services WHITE PAPERS
Customer Support Services
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3 Strategies for Reducing IT Support CostsAs companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is... |
[29 Oct 2009] |
402 |
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Recommended Practices for PC Fleet Management for Mid Market and EnterpriseOrganizationsPC management is both costly and ongoing. Desktop support alone soaks up 30-45 percent1 of IT budgets. But optimizing your PC fleet management strategy will produce efficiencies and lower costs. ... |
[22 Oct 2008] |
341 |
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Best Practices for Translating Customer Satisfaction into RevenueToday's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a... |
[06 Nov 2009] |
290 |
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Forrester Strategies for Assessing IT Business SatisfactionIf you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new... |
[29 Oct 2009] |
239 |
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Support Strategies: Customer Experience ManagementCustomer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering... |
[06 Nov 2009] |
225 |
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Virtual IT Revolutionises IT Support with Intel? vPro? processor technologySince its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after your business'. And in a relatively short time the company... |
[22 Oct 2008] |
151 |
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Email Archiving Solution for Ultimate .PST File Management |
[31 May 2009] |
2122
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ITIL's CMDB: Best-Practice Tips for Enterprise IT Professionals |
[01 Sep 2006] |
1981
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Measuring the Pain: What is Fragmented Communications Costing Your Enterprise? |
[08 Oct 2008] |
1963
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Domain Migration Using the Microsoft Active Directory Migration Tool |
[18 May 2009] |
1864
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Microsoft Office Outlook 2007 With Business Contact Manager Product Overview |
[19 Feb 2007] |
1572
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Forrester Research Report: Thirty-One Best Practices for the Service Desk |
[28 Jun 2005] |
1249
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Policy and Procedures: Help Desk Service Level Agreement (SLA) |
[01 May 2004] |
1131
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The Call Center Balanced Scorecard: A Practical Guide to Measuring Customer Relationships |
[23 Aug 2003] |
1128
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How to Choose the Best Help Desk Software for Your Small or Midsized Business |
[01 Feb 2006] |
971 |
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Microsoft Windows Terminal Services: How to Configure Network Load Balancing |
[25 Jun 2007] |
915 |
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Accenture Case Study: Marks & Spencer |
[13 May 2004] |
906 |
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Creating a New Customer-Service Operating Model to More Effectively Interact With Diverse Customer Base |
[26 Jun 2007] |
849 |
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Customer Satisfaction Report: Results and Methodology |
[01 Sep 2002] |
777 |
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Supply Chain and Demand Chain Integration: The Pathway to Profit and Competitive Advantage |
[04 Jun 2003] |
714 |
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| Title | Date Added | Total Downloads |
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