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Customer Support Services WHITE PAPERS
Customer Support Services
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Best Practices for Translating Customer Satisfaction into RevenueToday's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a... |
[06 Nov 2009] |
293 |
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Support Strategies: Customer Experience ManagementCustomer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering... |
[06 Nov 2009] |
227 |
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3 Strategies for Reducing IT Support CostsAs companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is... |
[29 Oct 2009] |
404 |
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Forrester Strategies for Assessing IT Business SatisfactionIf you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new... |
[29 Oct 2009] |
242 |
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Recommended Practices for PC Fleet Management for Mid Market and EnterpriseOrganizationsPC management is both costly and ongoing. Desktop support alone soaks up 30-45 percent1 of IT budgets. But optimizing your PC fleet management strategy will produce efficiencies and lower costs. ... |
[22 Oct 2008] |
343 |
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Virtual IT Revolutionises IT Support with Intel? vPro? processor technologySince its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after your business'. And in a relatively short time the company... |
[22 Oct 2008] |
152 |
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AIS Improves Client Service and Boosts Revenue With Proactive Customer Care |
[24 Dec 2009]
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85 |
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Gain a Competitive Advantage With CRM & Business Intelligence |
[24 Dec 2009]
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11 |
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Virgin Mobile USA, LLC Achieves Real-Time Customer Service With Intelligent Communications |
[24 Dec 2009]
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35 |
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Small Business Strategies to Limit the Risk and Affects of Data Loss
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[18 Dec 2009]
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1 |
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Building an Efficient IT Infrastructure: Virtualizing Tier1 Applications |
[07 Dec 2009]
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2 |
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Delivering a "Wow" Customer Experience |
[01 Dec 2009] |
7 |
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How to Improve Customer Service |
[01 Dec 2009] |
4 |
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See how easy it is to updateor completely reinventyour web site today |
[01 Dec 2009] |
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Business Productivity Online Suite - Highly Secure and Reliable Cloud Services |
[16 Nov 2009] |
8 |
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Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management |
[06 Nov 2009] |
29 |
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Centre Wellington Centralizes Data, Improves Citizen Service With Microsoft CRM |
[03 Nov 2009] |
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Credit Bureau Employs Enterprise Support Plan to Optimize IT Infrastructure, Innovate |
[01 Nov 2009] |
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DAB Bank AG Closes Integation Loop With Siebel CRM and Reaps Highest Loyalty in Its Business Sector |
[01 Nov 2009] |
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Harvard Pilgrim Health Care Integrates Customer Information to Improve Service and Sales Initiatives |
[01 Nov 2009] |
1 |
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