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Customer Support Services WHITE PAPERS
Customer Support Services
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Recommended Practices for PC Fleet Management for Mid Market and EnterpriseOrganizationsPC management is both costly and ongoing. Desktop support alone soaks up 30-45 percent1 of IT budgets. But optimizing your PC fleet management strategy will produce efficiencies and lower costs. ... |
[22 Oct 2008] |
342 |
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Virtual IT Revolutionises IT Support with Intel? vPro? processor technologySince its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after your business'. And in a relatively short time the company... |
[22 Oct 2008] |
152 |
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Best Practices for Translating Customer Satisfaction into RevenueToday's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a... |
[06 Nov 2009] |
293 |
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Support Strategies: Customer Experience ManagementCustomer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering... |
[06 Nov 2009] |
226 |
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3 Strategies for Reducing IT Support CostsAs companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is... |
[29 Oct 2009] |
404 |
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Forrester Strategies for Assessing IT Business SatisfactionIf you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new... |
[29 Oct 2009] |
242 |
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Gain a Competitive Advantage With CRM & Business Intelligence |
[24 Dec 2009]
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11 |
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Microsoft Windows XP: Troubleshooting Startup and Shutdown Problems |
[02 Sep 2008] |
295 |
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CityWest Homes Housing Officers Use Secure Mobile E-mail to Improve Efficiency |
[20 Sep 2006] |
155 |
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Norwegian Shipbroker Increases Sales, Competitive Edge With Integrated Solution |
[20 Sep 2006] |
78 |
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Global Manufacturer Empowers Employees, Increases Efficiency With Mobile Solution |
[12 Sep 2006] |
10 |
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LG CNS Adopts the Microsoft Office System to Improve Customer Service |
[08 Sep 2006] |
23 |
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Health Plan Improves Broker Effectiveness and Shortens Sales Cycle With Pivotal CRM |
[14 Jul 2006] |
52 |
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Increasing Customer Satisfaction Through a Demand-Chain Network Solution |
[14 Jul 2006] |
2 |
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Software Assurance Partnership Creates New Opportunities and Improves Client Service |
[12 May 2006] |
8 |
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Credit Union Credits Citrix NetScaler for Flawless Online Banking |
[01 Dec 2005] |
104 |
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Microsoft CRM 3.0 Small Business Edition: Using Microsoft CRM 3.0 Small Business Edition |
[01 Dec 2005] |
37 |
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Online Company Boosts Site Performance, Realizes ROI in Only One Year |
[01 Dec 2005] |
14 |
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A.W. Hastings & Co. Streamlines Its Business Processes and Sets New Standards for Excellent Customer Service |
[15 Nov 2005] |
4 |
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How Xerox Built its Hosted Print Fleet Management Solution |
[11 Nov 2005] |
73 |
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