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Customer Support Services

	Title	Date Added	Total Downloads	Company
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	Measuring the Pain: What is Fragmented Communications Costing Your Enterprise? In this document, you will discover the results of the largest-ever survey of enterprise and contact center employees. Their workflows reveal the silent but staggering costs of fragmented communications. In... Tags: Employees, Customer Support Services, Survey, Enterprises	[08 Oct 2008]	179	Siemens	Download
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	Virtual IT Revolutionises IT Support with Intel? vPro? processor technology Since its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after your business'. And in a relatively short time the company... Tags: Customer Support Services, Pcs, Pre, Client Base	[22 Oct 2008]	36	Intel	Download
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	Recommended Practices for PC Fleet Management for Mid Market and EnterpriseOrganizations PC management is both costly and ongoing. Desktop support alone soaks up 30-45 percent1 of IT budgets. But optimizing your PC fleet management strategy will produce efficiencies and lower costs. ... Tags: Customer Support Services, Management Strategy, Improving, Organizations	[22 Oct 2008]	30	Intel	Download
	Email Archiving Solution for Ultimate .PST File Management Tags: Infrastructure Management	[04 Jan 2007]	1212 popular	Instant InfoSystems	Download
	Domain Migration Using the Microsoft Active Directory Migration Tool Tags: Customer Support Services	[10 Dec 2006]	1159 popular	Microsoft	Download
	Forrester Research Report: Thirty-One Best Practices for the Service Desk Tags: Help Desk, Best Practices, Resolve, Resolving	[28 Jun 2005]	998	Citrix Online	Download
	ITIL's CMDB: Best-Practice Tips for Enterprise IT Professionals Tags: Help Desk, Configuration, Initiative, Cmdb	[01 Sep 2006]	997	Enterprise Management Associates	Download
	Microsoft Office Outlook 2007 With Business Contact Manager Product Overview Tags: Customer Support Services	[19 Feb 2007]	995	Microsoft	Download
	How to Choose the Best Help Desk Software for Your Small or Midsized Business Tags: Customer Support Services, Desk, Core, Core Business	[01 Feb 2006]	704	BMC Software	Download
	Microsoft Windows Terminal Services: How to Configure Network Load Balancing Tags: Load Balancing	[25 Jun 2007]	679	Microsoft	Download
	Supply Chain and Demand Chain Integration: The Pathway to Profit and Competitive Advantage Tags: Supply Chain Management, Supply, University, Chain	[04 Jun 2003]	636	SAP	Download
	Software Deployment: The Most Reliable Way to Deploy, Update, and Manage Software on Desktops, Servers, and Mobile Devices Tags: Mobile - Wireless Communications	[01 Jul 2006]	613	ManageSoft	Download
	A Uniform View of Customer Information Creates Higher Quality Service and Customer Care Tags: Customer Support Services	[28 Sep 2007]	609	SAP	Download
	Delivering Online Training to Cut Costs and Improve Support Tags: Training	[09 Feb 2005]	589	Citrix Online	Download
	Accenture Case Study: Marks & Spencer Tags: Customer Support Services	[13 May 2004]	565	Accenture	Download
	Sales force automation: Technology for the traveling salesman Tags: Portable Computers, Flexibility, Force, Automation	[01 Jun 2004]	516	IBM	Download
	ESB University Course 1: The Principles of SOA Design Using an Enterprise Service Bus Tags: Infrastructure Management	[09 Aug 2006]	490	Cape Clear Software	Download
	Creating a New Customer-Service Operating Model to More Effectively Interact With Diverse Customer Base Tags: Customer Support Services	[26 Jun 2007]	468	Accenture	Download
	Selection Criteria for Deploying an Email Archiving Solution Tags: Infrastructure Management	[27 Mar 2007]	432	Instant InfoSystems	Download
	A Best-Practices Approach to Software Asset Management Tags: Infrastructure Management	[01 Jul 2006]	426	ManageSoft	Download
	Title	Date Added	Total Downloads	Company