Customer Support Services WHITE PAPERS

Customer Support Services

	Title	Date Added	Total Downloads	Company
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	Recommended Practices for PC Fleet Management for Mid Market and EnterpriseOrganizations PC management is both costly and ongoing. Desktop support alone soaks up 30-45 percent1 of IT budgets. But optimizing your PC fleet management strategy will produce efficiencies and lower costs. ... Tags: Customer Support Services, Management Strategy, Improving, Organizations	[22 Oct 2008]	317	Intel	Download
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	Virtual IT Revolutionises IT Support with Intel? vPro? processor technology Since its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after your business'. And in a relatively short time the company... Tags: Customer Support Services, Pcs, Pre, Client Base	[22 Oct 2008]	140	Intel	Download
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	3 Strategies for Reducing IT Support Costs As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is... Tags: Knowledge And Data Management	[29 Oct 2009] New!	55	Citrix Online	Download
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	Forrester Strategies for Assessing IT Business Satisfaction If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new... Tags: Knowledge And Data Management	[29 Oct 2009] New!	14	Citrix Online	Download
	Email Archiving Solution for Ultimate .PST File Management Tags: Infrastructure Management	[31 May 2009]	2047 popular	Instant InfoSystems	Download
	Measuring the Pain: What is Fragmented Communications Costing Your Enterprise? Tags: Employees, Customer Support Services, Survey, Enterprises	[08 Oct 2008]	1957 popular	Siemens	Download
	ITIL's CMDB: Best-Practice Tips for Enterprise IT Professionals Tags: Help Desk, Configuration, Initiative, Cmdb	[01 Sep 2006]	1867 popular	Enterprise Management Associates	Download
	Domain Migration Using the Microsoft Active Directory Migration Tool Tags: Customer Support Services	[18 May 2009]	1743 popular	Microsoft	Download
	Microsoft Office Outlook 2007 With Business Contact Manager Product Overview Tags: Customer Support Services	[19 Feb 2007]	1528 popular	Microsoft	Download
	Forrester Research Report: Thirty-One Best Practices for the Service Desk Tags: Help Desk, Best Practices, Resolve, Resolving	[28 Jun 2005]	1220 popular	Citrix Online	Download
	Policy and Procedures: Help Desk Service Level Agreement (SLA) Tags: Customer Support Services	[01 May 2004]	1083 popular	New Jersey City University	Download
	The Call Center Balanced Scorecard: A Practical Guide to Measuring Customer Relationships Tags: Customer Support Services	[23 Aug 2003]	1021 popular	eLoyalty	Download
	How to Choose the Best Help Desk Software for Your Small or Midsized Business Tags: Customer Support Services, Desk, Core, Core Business	[01 Feb 2006]	935	BMC Software	Download
	Microsoft Windows Terminal Services: How to Configure Network Load Balancing Tags: Load Balancing	[25 Jun 2007]	913	Microsoft	Download
	Accenture Case Study: Marks & Spencer Tags: Customer Support Services	[13 May 2004]	854	Accenture	Download
	Creating a New Customer-Service Operating Model to More Effectively Interact With Diverse Customer Base Tags: Customer Support Services	[26 Jun 2007]	810	Accenture	Download
	Customer Satisfaction Report: Results and Methodology Tags: ROI - TCO	[01 Sep 2002]	742	Siebel Systems	Download
	Supply Chain and Demand Chain Integration: The Pathway to Profit and Competitive Advantage Tags: Supply Chain Management, Supply, University, Chain	[04 Jun 2003]	711	SAP	Download
	Software Deployment: The Most Reliable Way to Deploy, Update, and Manage Software on Desktops, Servers, and Mobile Devices Tags: Mobile - Wireless Communications	[01 Jul 2006]	701	ManageSoft	Download
	Delivering Premium Customer Service: A Survival Guide Tags: Telecom Regulation	[01 Jan 2000]	653	techguide	Download
	Title	Date Added	Total Downloads	Company

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Customer Support Services WHITE PAPERS

Customer Support Services

Recommended Practices for PC Fleet Management for Mid Market and EnterpriseOrganizations

Virtual IT Revolutionises IT Support with Intel? vPro? processor technology

3 Strategies for Reducing IT Support Costs

Forrester Strategies for Assessing IT Business Satisfaction

Email Archiving Solution for Ultimate .PST File Management

Measuring the Pain: What is Fragmented Communications Costing Your Enterprise?

ITIL's CMDB: Best-Practice Tips for Enterprise IT Professionals

Domain Migration Using the Microsoft Active Directory Migration Tool

Microsoft Office Outlook 2007 With Business Contact Manager Product Overview

Forrester Research Report: Thirty-One Best Practices for the Service Desk

Policy and Procedures: Help Desk Service Level Agreement (SLA)

The Call Center Balanced Scorecard: A Practical Guide to Measuring Customer Relationships

How to Choose the Best Help Desk Software for Your Small or Midsized Business

Microsoft Windows Terminal Services: How to Configure Network Load Balancing

Accenture Case Study: Marks & Spencer

Creating a New Customer-Service Operating Model to More Effectively Interact With Diverse Customer Base

Customer Satisfaction Report: Results and Methodology

Supply Chain and Demand Chain Integration: The Pathway to Profit and Competitive Advantage

Software Deployment: The Most Reliable Way to Deploy, Update, and Manage Software on Desktops, Servers, and Mobile Devices

Delivering Premium Customer Service: A Survival Guide

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