Business Functions WHITE PAPERS

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Business Functions

Title	Date Added	Total Downloads	Company
ITIL's CMDB: Best-Practice Tips for Enterprise IT Professionals Tags: Help Desk, Configuration, Initiative, Cmdb	[01 Sep 2006]	1985 popular	Enterprise Management Associates	Download
Measuring the Pain: What is Fragmented Communications Costing Your Enterprise? Tags: Employees, Customer Support Services, Survey, Enterprises	[08 Oct 2008]	1963 popular	Siemens	Download
Domain Migration Using the Microsoft Active Directory Migration Tool Tags: Customer Support Services	[18 May 2009]	1867 popular	Microsoft	Download
The Total Cost of Email: Putting a Price Tag on Your Email Environment Tags: Best Practices	[17 Feb 2009]	1782 popular	Mimecast	Download
Talent Management: Best-practices of Capital One Financial Corp., Celanese AG, Coca-Cola HBC SA, Johnson & Johnson, and the Internal Revenue Service Tags: HR	[06 Dec 2005]	1690 popular	APQC	Download
Microsoft Office Outlook 2007 With Business Contact Manager Product Overview Tags: Customer Support Services	[19 Feb 2007]	1580 popular	Microsoft	Download
Segregation of Duties in the Real World: Risk-Based SoD Management With Continuous Monitoring Lowers Compliance Costs Tags: Duties, Compliance, Security Standards, Sox	[09 Aug 2006]	1403 popular	Oversight Systems	Download
Business Intelligence for Telecommunications: Increase Profits and Deepen Customer Insight Tags: Sales - Marketing	[01 Oct 2001]	1403 popular	Business Objects	Download
Forrester Research Report: Thirty-One Best Practices for the Service Desk Tags: Help Desk, Best Practices, Resolve, Resolving	[28 Jun 2005]	1255 popular	Citrix Online	Download
Policy and Procedures: Help Desk Service Level Agreement (SLA) Tags: Customer Support Services	[01 May 2004]	1133 popular	New Jersey City University	Download
The Call Center Balanced Scorecard: A Practical Guide to Measuring Customer Relationships Tags: Customer Support Services	[23 Aug 2003]	1133 popular	eLoyalty	Download
Benchmarks and Best Practices in Accounting, Focus Area: General Ledger Tags: Finance	[06 Dec 2005]	1120 popular	APQC	Download
2007 IT Salary and Skills Survey: What Impacts Salaries? Tags: Salaries, HR, Global Knowledge, Certifications	[01 Jan 2007]	986	Global Knowledge	Download
How to Choose the Best Help Desk Software for Your Small or Midsized Business Tags: Customer Support Services, Desk, Core, Core Business	[01 Feb 2006]	973	BMC Software	Download
Free Performance Management Request for Proposal (RFP) template Tags: Template, Business Management, Rfp, Employee Performance Management	[27 Feb 2009]	924	SumTotal Systems	Download
Microsoft Windows Terminal Services: How to Configure Network Load Balancing Tags: Load Balancing	[25 Jun 2007]	915	Microsoft	Download
Accenture Case Study: Marks & Spencer Tags: Customer Support Services	[13 May 2004]	910	Accenture	Download
A Day in a Low Carbon Life 2012 Tags: Face, Data Center, Explore, Economy	[19 Sep 2008]	907	IBM	Download
Accounting Choice for Software Development Costs and the Cost of Capital: Evidence From Underpricing of Initial Public Offerings in the Software Industry Tags: Finance	[01 Jan 2003]	892	Pennsylvania State University	Download
BT - Human Resources Outsourcing Tags: Outsourcing	[15 Dec 2003]	886	Accenture	Download
Title	Date Added	Total Downloads	Company

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Business Functions WHITE PAPERS

Business Functions

ITIL's CMDB: Best-Practice Tips for Enterprise IT Professionals

Measuring the Pain: What is Fragmented Communications Costing Your Enterprise?

Domain Migration Using the Microsoft Active Directory Migration Tool

The Total Cost of Email: Putting a Price Tag on Your Email Environment

Talent Management: Best-practices of Capital One Financial Corp., Celanese AG, Coca-Cola HBC SA, Johnson & Johnson, and the Internal Revenue Service

Microsoft Office Outlook 2007 With Business Contact Manager Product Overview

Segregation of Duties in the Real World: Risk-Based SoD Management With Continuous Monitoring Lowers Compliance Costs

Business Intelligence for Telecommunications: Increase Profits and Deepen Customer Insight

Forrester Research Report: Thirty-One Best Practices for the Service Desk

Policy and Procedures: Help Desk Service Level Agreement (SLA)

The Call Center Balanced Scorecard: A Practical Guide to Measuring Customer Relationships

Benchmarks and Best Practices in Accounting, Focus Area: General Ledger

2007 IT Salary and Skills Survey: What Impacts Salaries?

How to Choose the Best Help Desk Software for Your Small or Midsized Business

Free Performance Management Request for Proposal (RFP) template

Microsoft Windows Terminal Services: How to Configure Network Load Balancing

Accenture Case Study: Marks & Spencer

A Day in a Low Carbon Life 2012

Accounting Choice for Software Development Costs and the Cost of Capital: Evidence From Underpricing of Initial Public Offerings in the Software Industry

BT - Human Resources Outsourcing

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