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Business Functions WHITE PAPERS
Business Functions
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Best Practices for Translating Customer Satisfaction into RevenueToday's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a... |
[06 Nov 2009] |
290 |
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Support Strategies: Customer Experience ManagementCustomer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering... |
[06 Nov 2009] |
225 |
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3 Strategies for Reducing IT Support CostsAs companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is... |
[29 Oct 2009] |
402 |
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Forrester Strategies for Assessing IT Business SatisfactionIf you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new... |
[29 Oct 2009] |
239 |
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HP MPS solution for AIBAllied Irish Bank (AIB) wanted a Managed Print Services (MPS) solution at its head office that would improve service quality, deliver cost savings and lower operational risk. One of the... |
[14 Oct 2009] |
112 |
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HP print solutions and 3Mthe objective for 3M was to optimize office printing infrastructure at 3M locations worldwide Reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print... |
[14 Oct 2009] |
116 |
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Turning customer interaction into profitable relationshipsEffective customer communications boost customer loyalty, ensure brand and regulatory compliance, reduce environmental impact and help control a range of costs - through IT maintenance, printing, call centre operations and... |
[08 Sep 2009] |
594 |
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DOC1 Suite from Pitney Bowes Business Insight- a Butler Group Technology audit reportIn the Butler Group's opinion, there is a growing market for personalised customer communications as competition in all market sectors intensifies.DOC1 Suite from Pitney Bowes is an electronic document composition... |
[24 Aug 2009] |
70 |
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e-Messaging from Pitney Bowes Business Insight- a Butler Group Technology audit reportRead this comprehensive report from The Butler Group on the Pitney Bowes Business Insight e-Messaging solution. e-Messaging enables high-volume delivery; helps personalise messages; analyses the aggregated delivery and response status;... |
[24 Aug 2009] |
61 |
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Cutting Through the Noise:Delivering the Right Marketing Message to the Right CustomerFinancial institutions have the opportunity to dramatically improve their understanding of what their customers and prospects are seeking through analysing current customer behaviours in the context of customer location. The... |
[20 Aug 2009] |
135 |
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Botnets and your BusinessThis MessageLabs White Paper looks at the botnet threat and how it has evolved into a serious danger to business. It also gives a snapshot of botnet activity based on... |
[10 Jun 2009] |
74 |
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MessageLabs - The Dark Art of SpamQuite simply, MessageLabs anti-spam solution provides businesses with the quality of protection they urgently need if they are to stay a step ahead of the spammers - and the increasingly... |
[10 Jun 2009] |
170 |
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MessageLabs Intelligence : 2009 security PredictionsHaving analyzed the global threat landscape for almost a decade, MessageLabs Team Skeptic™ is comprised of many world-renowned malware and spam experts who have a global view of threats across... |
[10 Jun 2009] |
217 |
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Strengthen business resiliency with integrated information risk management efforts.Information has become the driving force in todays world. As a result organisations invest significant resources to create cost effective and high performing IT enviroments that facilitates the secure information... |
[21 Jan 2009] |
164 |
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Nottingham NHS Trust - Intel? vPro? technology Looks To The Future of IT SupportNottingham University Hospitals NHS Trust is one of the largest in the UK with an annual budget of more than ?500 million (US $994 million). It's also one of the busiest... |
[22 Oct 2008] |
420 |
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Plymouth University - Viglen Helps University Reduce Desktop Power Consumption by 40%The University of Plymouth understands the power of IT to support learning and attracts an increasing number of students with its mixture of high quality teaching backed by leading-edge computer... |
[22 Oct 2008] |
263 |
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Recommended Practices for PC Fleet Management for Mid Market and EnterpriseOrganizationsPC management is both costly and ongoing. Desktop support alone soaks up 30-45 percent1 of IT budgets. But optimizing your PC fleet management strategy will produce efficiencies and lower costs. ... |
[22 Oct 2008] |
341 |
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Virtual IT Revolutionises IT Support with Intel? vPro? processor technologySince its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after your business'. And in a relatively short time the company... |
[22 Oct 2008] |
151 |
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AIS Improves Client Service and Boosts Revenue With Proactive Customer Care |
[24 Dec 2009]
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85 |
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Gain a Competitive Advantage With CRM & Business Intelligence |
[24 Dec 2009]
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11 |
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