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  Title   Date Added Total Downloads Company
White Papers

Clearing the Way for Faster, Smarter Decisions: Instant, Accurate Information Drives Competitive Edge

Decisive actions can elevate your business above the competition and help your company grow and stabilize. But decisive leadership requires accurate, timely, and accessible information, along with the right software...

[11 Dec 2007]

29

SAP

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White Papers

Contact Centres: Optimum service at optimum cost

Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful...

[16 Nov 2009]

New!

24

ntl:Telewest Business

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White Papers

Responding quickly to changing markets: Anticipate, Adapt, Excel

Market change is relentless: ever-higher customer expectations, shrinking product life cycles, and new rivals on the scene all accelerate the pace. But small businesses and midsize companies have one distinct...

[12 Dec 2007]

14

SAP

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Case Studies

Marks & Spencer: Customer Relationship Management Solution

[30 Oct 2009]

New!

2733

popular

Accenture

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White Papers

Measuring the Pain: What is Fragmented Communications Costing Your Enterprise?

[08 Oct 2008]

1960

popular

Siemens

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White Papers

Forrester Research Report: Thirty-One Best Practices for the Service Desk

[28 Jun 2005]

1237

popular

Citrix Online

White Paper

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White Papers

Enhanced Call Progress Analysis

[20 Mar 2001]

1001

popular

Mosaix

White Paper

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Case Studies

Accenture Case Study: Marks & Spencer

[13 May 2004]

867

Accenture

White Paper

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Case Studies

Case Study: London Stock Exchange—Messaging Architecture

[17 Dec 2003]

689

Accenture

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White Papers

Cisco IPCC Express Edition (Cisco IPCC Express)

[01 Mar 2003]

671

Cisco Systems

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White Papers

Performance Management: Aligning Business Objectives Through the Contact Center

[01 Oct 2003]

527

NICE Systems Ltd.

White Paper

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Case Studies

Oracle Case Study: IHOP Corp.

[30 May 2007]

467

Oracle

White Paper

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White Papers

Key Ingredients of the IT Service Desk

[20 Sep 2001]

459

Gartner

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White Papers

Knowledge Management Best Practices: Turning Information into a Corporate Asset

[01 Dec 2002]

450

Primus Knowledge Solutions

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Webcasts

Best Practices for Technical Support: Providing Mission-Critical Support for Windows Environments (webcast)

[15 Jul 2004]

403

Citrix Online

White Paper

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White Papers

SOA ...Now What

[04 Nov 2008]

400

DST

White Paper

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White Papers

Compliance and Loyalty - A whitepaper from CM Insight, sponsored by BT

[26 Jan 2005]

385

British Telecommunications

White Paper

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White Papers

Retention and Loyalty - A whitepaper from The Henley Centre, sponsored by BT

[26 Jan 2005]

377

British Telecommunications

White Paper

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White Papers

Five Essential Criteria for Selecting a Global Content Management Solution

[02 Nov 2002]

361

Lionbridge Technologies

White Paper

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Case Studies

Reviving an Independent Order of Foresters Tradition of “Members Helping Members”

[04 Mar 2004]

358

Siebel Systems

White Paper

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