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Call Center - Contact WHITE PAPERS


Call Center - Contact


  Title   Date Added Total Downloads Company
Case Studies

Marks & Spencer: Customer Relationship Management Solution

[27 Jul 2007]

1111

popular

Accenture

White Paper

Download

White Papers

Forrester Research Report: Thirty-One Best Practices for the Service Desk

[28 Jun 2005]

843

Citrix Online

White Paper

Download

Case Studies

Accenture Case Study: Marks & Spencer

[13 May 2004]

373

Accenture

White Paper

Download

White Papers

Compliance and Loyalty - A whitepaper from CM Insight, sponsored by BT

[26 Jan 2005]

366

British Telecommunications

White Paper

Download

White Papers

Mosaix™ Predictive Dialing System from Avaya Enhanced Call Progress Analysis

[01 Mar 2001]

253

Avaya

White Paper

Download

White Papers

Retention and Loyalty - A whitepaper from The Henley Centre, sponsored by BT

[26 Jan 2005]

241

British Telecommunications

White Paper

Download

Case Studies

Case Study: London Stock Exchange—Messaging Architecture

[17 Dec 2003]

209

Accenture

White Paper

Download

White Papers

Avaya Predictive Dialing System (PDS): Enhanced Call Progress Analysis (ECPA)

[01 Mar 2001]

205

Avaya

White Paper

Download

Case Studies

The West Bromwich Building Society Improves Cross-Selling With Siebel CRM

[10 Dec 2004]

195

Siebel Systems

White Paper

Download

White Papers

Best Practices for At-Home Agents

[01 Feb 2008]

184

Avaya

White Paper

Download

White Papers

The Case for CTI Middleware: What is It? What Can it Do? What are the Benefits?

[02 Jan 2000]

184

Upstream Works

White Paper

Download

Case Studies

Nortel Networks Symposium Call Center Server Enables 1-800 RECONEX to Connect With Customers

[14 Aug 2003]

183

Nortel Networks

White Paper

Download

White Papers

Contact Center Infrastructure Outsourcing: A Flexible Approach to Contact Center Customer Care

[01 Jun 2004]

178

Avaya

White Paper

Download

Case Studies

Insurance Company Saves Money and Improves Customer Satisfaction

[25 Apr 2007]

177

Avaya

White Paper

Download

White Papers

Cisco IPCC Express Edition (Cisco IPCC Express)

[01 Mar 2003]

168

Cisco Systems

White Paper

Download

White Papers

Beyond ACD - The Advantages of Skill-Based Routing in today's Contact Centers

[07 Mar 2003]

142

Nortel Networks

White Paper

Download

Case Studies

Avaya Case Study: The Homeserve Group

[08 May 2007]

138

Avaya

White Paper

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Case Studies

Oracle Case Study: IHOP Corp.

[30 May 2007]

132

Oracle

White Paper

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White Papers

Virtual Contact Centers and Outsourcer Management: Unlocking the Potential of Virtual Contact Centers

[12 Mar 2007]

129

Exony

White Paper

Download

White Papers

Performance Management: Aligning Business Objectives Through the Contact Center

[01 Oct 2003]

128

NICE Systems Ltd.

White Paper

Download

  Title   Date Added Total Downloads Company

Call Center - Contact