CRM WHITE PAPERS

CRM

Title	Date Added	Total Downloads	Company
Mosaix™ Predictive Dialing System from Avaya Enhanced Call Progress Analysis Tags: Systems Integration	[01 Mar 2001]	253	Avaya	Download
Siebel Universal Customer Master Tags: Middleware	[01 Aug 2002]	244	Siebel Systems	Download
How to... Implement Business Scenarios for Customer Loyalty Management Tags: CRM	[04 Aug 2007]	239	SAP	Download
Boots Wellbeing Combines mySAP Retail, mySAP BI, mySAP CRM for Web Site Driven by Customer Knowledge Tags: Plc, Retail, Business Intelligence, Business Intelligence / Data Warehousing	[09 Feb 2009]	237	SAP	Download
mySAP CRM for the Retail Industry Tags: CRM	[01 Sep 2002]	231	SAP AG	Download
Bouygues Telecom Deploys Sophisticated CRM Solutions Using Accenture Tags: Mobile - Wireless Communications	[01 Jan 2003]	214	Accenture	Download
Job Scheduling in Large Enterprises Tags: Database Management, Job, Organizations, Scheduling	[06 Jun 2007]	209	CA (Computer Associates)	Download
Creating the Enterprise CRM Strategy: Basics and Best Practices Tags: CRM	[14 Aug 2003]	206	DiaLogos	Download
Amdocs Case Study: Georgia-Pacific Tags: SLA	[13 Jun 2008]	194	Amdocs	Download
Air Canada Passengers Check in Faster with IBM Self-Service Kiosk Tags: Mainframes	[02 Mar 2004]	193	IBM	Download
Sunny Queen Moves to Centralized Business Model With Automated CRM System, Achieves Five-Year ROI of 183% Tags: CRM	[05 Feb 2005]	191	Oracle	Download
Hosted CRM vs. In-House: Which Direction Should Your Company Take? Tags: ROI - TCO, Length, House, Trade	[03 Mar 2009]	186	Entellium	Download
Customer Relationship Management: Building an Environment for the Future Tags: Business Strategies	[01 Jan 2000]	185	techguide	Download
mySAP CRM Interaction Center Tags: CRM	[01 May 2003]	184	SAP AG	Download
Magic Quadrant for CRM CSS Suites Tags: CRM, Crm, Magic, Quadrant	[02 Sep 2008]	182		Download
CRM at Canada Post: A Case Study Tags: CRM, Crm, Post, Canada	[05 Apr 2008]	182	SAP	Download
Acros Whirlpool Transforms Its Partner Relationships in Five Months Tags: Portals, Portal, Relationship, Whirlpool	[25 Sep 2003]	182	Siebel Systems	Download
Dell Affinity Project Tags: Storage Management	[30 Jul 2004]	175		Download
Business Impact Models for the Communications Industry Tags: Communications Software	[06 Feb 2001]	175	NCR Corporation	Download
Arca Vita Builds Prosperous Customer Relationships with Siebel Finance Tags: CRM	[25 Sep 2003]	157	Siebel Systems	Download
Title	Date Added	Total Downloads	Company

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CRM WHITE PAPERS

CRM

Mosaix™ Predictive Dialing System from Avaya Enhanced Call Progress Analysis

Siebel Universal Customer Master

How to... Implement Business Scenarios for Customer Loyalty Management

Boots Wellbeing Combines mySAP Retail, mySAP BI, mySAP CRM for Web Site Driven by Customer Knowledge

mySAP CRM for the Retail Industry

Bouygues Telecom Deploys Sophisticated CRM Solutions Using Accenture

Job Scheduling in Large Enterprises

Creating the Enterprise CRM Strategy: Basics and Best Practices

Amdocs Case Study: Georgia-Pacific

Air Canada Passengers Check in Faster with IBM Self-Service Kiosk

Sunny Queen Moves to Centralized Business Model With Automated CRM System, Achieves Five-Year ROI of 183%

Hosted CRM vs. In-House: Which Direction Should Your Company Take?

Customer Relationship Management: Building an Environment for the Future

mySAP CRM Interaction Center

Magic Quadrant for CRM CSS Suites

CRM at Canada Post: A Case Study

Acros Whirlpool Transforms Its Partner Relationships in Five Months

Dell Affinity Project

Business Impact Models for the Communications Industry

Arca Vita Builds Prosperous Customer Relationships with Siebel Finance

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