CRM WHITE PAPERS

CRM

Title	Date Added	Total Downloads	Company
Trading Community Architecture Tags: CRM	[02 Jul 2008]	785		Download
Supply Chain and Demand Chain Integration: The Pathway to Profit and Competitive Advantage Tags: Supply Chain Management, Supply, University, Chain	[04 Jun 2003]	714	SAP	Download
Delivering Premium Customer Service: A Survival Guide Tags: Telecom Regulation	[01 Jan 2000]	672	techguide	Download
e-Everything Technology-Enabled Customer Relationship Management Tags: E-fulfillment	[14 Aug 2003]	561	CTIforum	Download
Knowledge Management Best Practices: Turning Information into a Corporate Asset Tags: Call Center - Contact	[01 Dec 2002]	475	Primus Knowledge Solutions	Download
mySAP CRM for the Oil and Gas Industry Tags: CRM	[01 Sep 2002]	450	SAP AG	Download
Magic Quadrant for CRM Sales Suite Vendors Tags: CRM	[24 Jul 2007]	437	Siebel Systems	Download
mySAP Customer Relationship Management For The Banking Industry Tags: Bank Management	[13 Oct 2002]	422	SAP AG	Download
Automating License Management & IT Asset Tracking Tags: Assets, Asset, Governance, License	[02 Sep 2008]	411	ManageSoft	Download
Applying Data Warehousing and Business Intelligence to Insurance Tags: Business Intelligence / Data Warehousing	[03 Nov 2003]	405	Wipro	Download
Compliance and Loyalty - A whitepaper from CM Insight, sponsored by BT Tags: CRM	[26 Jan 2005]	385	British Telecommunications	Download
Best Practices in Wealth Management Tags: Asset Management	[01 May 2003]	378	Siebel Systems	Download
Retention and Loyalty - A whitepaper from The Henley Centre, sponsored by BT Tags: Call Center - Contact	[26 Jan 2005]	377	British Telecommunications	Download
Five Essential Criteria for Selecting a Global Content Management Solution Tags: Artificial Intelligence	[02 Nov 2002]	372	Lionbridge Technologies	Download
Customer Relationship Management with mySAP Telecommunications Tags: CRM	[09 Feb 2007]	364	SAP	Download
J.D. Edwards Customer Relationship Management Data Model Inheritance Tags: CRM	[03 Apr 2003]	364	J.D. Edwards & Company	Download
What is eCRM? Tags: CRM	[12 Jul 2007]	346	Clavib	Download
The Business Case for Mobile CRM: Opportunities, Pitfalls, and Solutions Tags: Mobile - Wireless Communications	[01 Feb 2002]	301	PeopleSoft	Download
Sales Methodology in mySAP™ CRM Opportunity Management Tags: Business Management	[18 Aug 2004]	292	SAP	Download
Mission-Critical Email Customer Service: 10 Best Practices for Success Tags: Customer Support Services	[01 Aug 2004]	276	eGain Communications	Download
Title	Date Added	Total Downloads	Company

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CRM WHITE PAPERS

CRM

Trading Community Architecture

Supply Chain and Demand Chain Integration: The Pathway to Profit and Competitive Advantage

Delivering Premium Customer Service: A Survival Guide

e-Everything Technology-Enabled Customer Relationship Management

Knowledge Management Best Practices: Turning Information into a Corporate Asset

mySAP CRM for the Oil and Gas Industry

Magic Quadrant for CRM Sales Suite Vendors

mySAP Customer Relationship Management For The Banking Industry

Automating License Management & IT Asset Tracking

Applying Data Warehousing and Business Intelligence to Insurance

Compliance and Loyalty - A whitepaper from CM Insight, sponsored by BT

Best Practices in Wealth Management

Retention and Loyalty - A whitepaper from The Henley Centre, sponsored by BT

Five Essential Criteria for Selecting a Global Content Management Solution

Customer Relationship Management with mySAP Telecommunications

J.D. Edwards Customer Relationship Management Data Model Inheritance

What is eCRM?

The Business Case for Mobile CRM: Opportunities, Pitfalls, and Solutions

Sales Methodology in mySAP™ CRM Opportunity Management

Mission-Critical Email Customer Service: 10 Best Practices for Success

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