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  Title   Date Added Total Downloads Company
Case Studies

Marks & Spencer: Customer Relationship Management Solution

[30 Oct 2009]

2939

popular

Accenture

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Case Studies

Accenture Case Study: Marks & Spencer

[13 May 2004]

909

Accenture

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Case Studies

Accenture Case Study: Besnier - Customer Loyalty Program

[02 Jul 2008]

881

Accenture

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Case Studies

Creating a New Customer-Service Operating Model to More Effectively Interact With Diverse Customer Base

[26 Jun 2007]

850

Accenture

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Case Studies

Marks & Spencer Uses Innovative Call Center to Enhance Customer Relationships and Increase Productivity

[27 Jan 2004]

642

Accenture

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Case Studies

With Adibitoubi, Adidas Offers a Tailor-Made E-Commerce Solution to Its Retailers

[10 Jul 2004]

580

 

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Case Studies

Standard Chartered Bank Uses CA's CleverPath Forest and Trees to Access and Analyze Corporate Data

[20 Jul 2007]

556

CA (Computer Associates)

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Case Studies

Accenture Case Study: Walgreens

[02 Jul 2008]

438

Accenture

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Case Studies

SKF Improves Customer Support with Siebel Field Service

[04 Mar 2004]

413

Siebel Systems

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Case Studies

Reviving an Independent Order of Foresters Tradition of “Members Helping Members”

[04 Mar 2004]

379

Siebel Systems

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Case Studies

Innovating Human Capital Management With the Employee Interaction Center Based on SAP Software

[07 Jan 2005]

344

SAP

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Case Studies

The West Bromwich Building Society Improves Cross-Selling With Siebel CRM

[10 Dec 2004]

311

Siebel Systems

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Case Studies

J.D. Edwards Implementations for FW Murphy - Class A Manufacturer Improves Profitability

[01 Apr 2003]

284

J.D. Edwards & Company

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Case Studies

Novartis Pharmaceuticals Canada Enables a Customer-Centric Future in Five Months

[12 Jul 2007]

270

Siebel Systems

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Case Studies

Nortel Networks Symposium Call Center Server Enables 1-800 RECONEX to Connect With Customers

[14 Aug 2003]

270

Nortel Networks

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Case Studies

Reliable CRM Always in Stock at The Vermont Country Store

[18 Sep 2003]

247

SAS Institute

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Case Studies

Boots Wellbeing Combines mySAP Retail, mySAP BI, mySAP CRM for Web Site Driven by Customer Knowledge

[09 Feb 2009]

237

SAP

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Case Studies

Bouygues Telecom Deploys Sophisticated CRM Solutions Using Accenture

[01 Jan 2003]

214

Accenture

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Case Studies

Amdocs Case Study: Georgia-Pacific

[13 Jun 2008]

194

Amdocs

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Case Studies

Air Canada Passengers Check in Faster with IBM Self-Service Kiosk

[02 Mar 2004]

193

IBM

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