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  Title   Date Added Total Downloads Company
Case Studies

Marks & Spencer: Customer Relationship Management Solution

[30 Oct 2009]

2939

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Accenture

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Case Studies

Accenture Case Study: Marks & Spencer

[13 May 2004]

909

Accenture

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Case Studies

Accenture Case Study: Besnier - Customer Loyalty Program

[02 Jul 2008]

881

Accenture

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Case Studies

Creating a New Customer-Service Operating Model to More Effectively Interact With Diverse Customer Base

[26 Jun 2007]

850

Accenture

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White Papers

Trading Community Architecture

[02 Jul 2008]

784

 

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Supply Chain and Demand Chain Integration: The Pathway to Profit and Competitive Advantage

[04 Jun 2003]

714

SAP

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White Papers

Delivering Premium Customer Service: A Survival Guide

[01 Jan 2000]

671

techguide

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Case Studies

Marks & Spencer Uses Innovative Call Center to Enhance Customer Relationships and Increase Productivity

[27 Jan 2004]

642

Accenture

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Case Studies

With Adibitoubi, Adidas Offers a Tailor-Made E-Commerce Solution to Its Retailers

[10 Jul 2004]

580

 

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White Papers

e-Everything Technology-Enabled Customer Relationship Management

[14 Aug 2003]

560

CTIforum

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Case Studies

Standard Chartered Bank Uses CA's CleverPath Forest and Trees to Access and Analyze Corporate Data

[20 Jul 2007]

556

CA (Computer Associates)

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White Papers

Knowledge Management Best Practices: Turning Information into a Corporate Asset

[01 Dec 2002]

474

Primus Knowledge Solutions

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White Papers

mySAP CRM for the Oil and Gas Industry

[01 Sep 2002]

450

SAP AG

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Case Studies

Accenture Case Study: Walgreens

[02 Jul 2008]

438

Accenture

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White Papers

Magic Quadrant for CRM Sales Suite Vendors

[24 Jul 2007]

437

Siebel Systems

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White Papers

mySAP Customer Relationship Management For The Banking Industry

[13 Oct 2002]

422

SAP AG

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Case Studies

SKF Improves Customer Support with Siebel Field Service

[04 Mar 2004]

413

Siebel Systems

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White Papers

Automating License Management & IT Asset Tracking

[02 Sep 2008]

411

ManageSoft

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White Papers

Applying Data Warehousing and Business Intelligence to Insurance

[03 Nov 2003]

405

Wipro

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Webcasts

Critical Success Factors for Phased CRM Implementations

[19 Jul 2003]

388

Siebel Systems

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