ZDNet UK


Skip to Main Content

ZDNet.co.uk - Winner of Best Business Website 2007
  1. Home
  2. News
  3. Blogs
  4. Reviews
  5. Prices
  6. Resources
  7. Community
  8. My ZDNet

 

ZDNet UK RSS Feeds


IT Jobs

Become a ZDNet.co.uk member

CRM WHITE PAPERS


CRM


  Title   Date Added Total Downloads Company
Case Studies

Marks & Spencer: Customer Relationship Management Solution

[27 Jul 2007]

1154

popular

Accenture

White Paper

Download

White Papers

Supply Chain and Demand Chain Integration: The Pathway to Profit and Competitive Advantage

[04 Jun 2003]

589

SAP

White Paper

Download

White Papers

Testing Essentials for Siebel 7 Deployments

[21 Jul 2003]

468

Empirix

White Paper

Download

Case Studies

Accenture Case Study: Marks & Spencer

[13 May 2004]

402

Accenture

White Paper

Download

White Papers

SAP Revenue Management - Contract Accounting for End-to-End System Efficiency

[01 Oct 2003]

377

SAP

White Paper

Download

White Papers

Compliance and Loyalty - A whitepaper from CM Insight, sponsored by BT

[26 Jan 2005]

366

British Telecommunications

White Paper

Download

Case Studies

Accenture Case Study: Besnier - Customer Loyalty Program

[02 Jul 2008]

331

Accenture

White Paper

Download

White Papers

Automating License Management & IT Asset Tracking

[01 Sep 2004]

316

ManageSoft

White Paper

Download

White Papers

Customer Relationship Management with mySAP Telecommunications

[09 Feb 2007]

311

SAP

White Paper

Download

Case Studies

Creating a New Customer-Service Operating Model to More Effectively Interact With Diverse Customer Base

[26 Jun 2007]

288

Accenture

White Paper

Download

White Papers

CRM Initiatives: The Path from Strategy to Implementation

[02 Jul 2008]

266

Chatham Systems Group

White Paper

Download

White Papers

Retention and Loyalty - A whitepaper from The Henley Centre, sponsored by BT

[26 Jan 2005]

257

British Telecommunications

White Paper

Download

White Papers

Mosaix™ Predictive Dialing System from Avaya Enhanced Call Progress Analysis

[01 Mar 2001]

253

Avaya

White Paper

Download

White Papers

Magic Quadrant for CRM Sales Suite Vendors

[24 Jul 2007]

250

Siebel Systems

White Paper

Download

Case Studies

J.D. Edwards Implementations for FW Murphy - Class A Manufacturer Improves Profitability

[01 Apr 2003]

239

J.D. Edwards & Company

White Paper

Download

White Papers

Best Practices in Wealth Management

[01 May 2003]

233

Siebel Systems

White Paper

Download

Webcasts

Gartner Webcast: Workflow-Driven CRM

[01 Aug 2004]

232

Entellium

White Paper

Download

White Papers

Customer Relationship Management (CRM) and Customer Intelligence: The Importance of Data Quality

[01 Dec 2001]

227

Bearing Point

White Paper

Download

Case Studies

Standard Chartered Bank Uses CA's CleverPath Forest and Trees to Access and Analyze Corporate Data

[20 Jul 2007]

222

CA (Computer Associates)

White Paper

Download

White Papers

How to Achieve Competitive Advantage with Customer Relationship Management in the Digital Economy

[02 Jul 2008]

216

EDS

White Paper

Download

  Title   Date Added Total Downloads Company

CRM