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Customer Management WHITE PAPERS



Customer Management


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  Title   Date Added Total Downloads Company
Case Studies

Insurance Company Builds Intelligent Call Centre on HP Technologies: Integrated Customer-Interaction Platform Drastically Increases Efficiency of Customer Care

[09 Apr 2005]

129

Hewlett Packard

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White Papers

The Arena PLM Return on Investment: Benefits of Collaborative Product Development

[02 Jul 2004]

129

Arena Solutions

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White Papers

Integrating the Manufacturing Supply Chain: Collaboration Within the E-Business “Ecosystems”

[01 Sep 2003]

129

 

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White Papers

e-Procurement Systems: Beyond Indirect Procurement

[09 Nov 2000]

129

AMR Research

White Paper

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Case Studies

SSL International Is Forecasting Success With PeopleSoft 8 Demand Planning

[23 Jul 2008]

128

Oracle

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Webcasts

Measured Thoughts: McNeil Consumer Healthcare

[23 Feb 2008]

128

SAS Institute

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White Papers

RFID Solutions for Supply Chain Management

[13 Apr 2007]

127

GAO RFID

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White Papers

Radio Frequency Indentification Tags for Tracking Plastic Pallets and Reusable Containers

[01 Nov 2001]

127

Intermec Technologies Corporation

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Case Studies

Scottish Water Launches Integrated Customer Management and Field Service Program, Boosts Productivity and Customer Satisfaction, Yields Two-Year ROI of 250%

[13 Oct 2008]

126

Oracle

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Case Studies

SAP NetWeaver Streamlines Procurement Process for Automotive Automation Systems Supplier

[01 Jan 2005]

126

SAP

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White Papers

IDC Insight: The Corporate Refresh Cycle Grinds Into Motion

[10 Jun 2004]

126

 

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White Papers

Integrating Advanced Transportation Management With SAP

[04 Dec 2002]

126

RedPrairie

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Case Studies

Butler Manufacturing Company Streamlines Business Processes to Increase Profitability

[01 Sep 2007]

125

Oracle

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White Papers

Analytical CRM (Customer Relationship Management)

[22 Feb 2007]

125

SAP

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White Papers

Shared Services in the Public Sector

[16 Feb 2006]

125

Oracle

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White Papers

HP Manufacturing IT Consolidation

[11 Oct 2004]

125

Hewlett Packard

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Webcasts

Best Practices for Technical Support: Transforming Technical Support into Competitive Advantage (webcast)

[15 Jul 2004]

125

Citrix Online

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White Papers

Managing Supply Chain Risks With Derivatives

[04 Mar 2004]

125

IBM

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Webcasts

Improving First Call Resolution

[28 Nov 2007]

123

SupportSoft

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Case Studies

Hutchison Essar Telecom - A Connection to Smoother Call Center Operations

[28 Jan 2005]

123

Citrix Systems

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