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Customer Management WHITE PAPERS
Customer Management
Previous| Title | Date Added | Total Downloads  |
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Turning customer interaction into profitable relationshipsEffective customer communications boost customer loyalty, ensure brand and regulatory compliance, reduce environmental impact and help control a range of costs - through IT maintenance, printing, call centre operations and... |
[08 Sep 2009] |
594 |
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View the HP Performance Center QuickStart data sheetFind out how to implement HP Performance Center quickly to enable a performance COE. |
[24 Mar 2009] |
479 |
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Application Lifecycle Management Podcast: An Innovative Approach from HPThis podcast discusses how your organization can get beyond "quality management as usual," and make the move to the real application lifecycle. |
[24 Mar 2009] |
432 |
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| sponsored | ||||||
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Redefining the application lifecycle Management White Paper the application lifecycleRealizing the full business potential of modernised applications means expanding traditional software development views. HP broadens the application lifecycle to include 'upstream' activities - business strategy and planning - and... |
[24 Mar 2009] |
309 |
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| sponsored | ||||||
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Building and Managing a Performance CoE white paper.Learn how to build and manage a Performance Center of Excellence with minimal expense, risk, or disruption to current processes. |
[24 Mar 2009] |
249 |
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Building and Managing a Quality CoE white paperRead about building a Quality Center of Excellence. |
[24 Mar 2009] |
238 |
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Contact Centres: Optimum service at optimum costGetting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful... |
[16 Nov 2009] |
118 |
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| sponsored | ||||||
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Clearing the Way for Faster, Smarter Decisions: Instant, Accurate Information Drives Competitive EdgeDecisive actions can elevate your business above the competition and help your company grow and stabilize. But decisive leadership requires accurate, timely, and accessible information, along with the right software... |
[11 Dec 2007] |
32 |
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| sponsored | ||||||
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Responding quickly to changing markets: Anticipate, Adapt, ExcelMarket change is relentless: ever-higher customer expectations, shrinking product life cycles, and new rivals on the scene all accelerate the pace. But small businesses and midsize companies have one distinct... |
[12 Dec 2007] |
15 |
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||
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Marks & Spencer: Customer Relationship Management Solution |
[30 Oct 2009] |
2936
|
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HP CoE eBook: Learn how to build a Center of Excellence by integrating knowledge, processes and resources. |
[24 Mar 2009] |
2051
|
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Measuring the Pain: What is Fragmented Communications Costing Your Enterprise? |
[08 Oct 2008] |
1963
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Consignment Stock: An Innovative Approach to Inventory |
[22 Feb 2007] |
1553
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|
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Forrester Research Report: Thirty-One Best Practices for the Service Desk |
[28 Jun 2005] |
1249
|
|
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Enhanced Call Progress Analysis |
[20 Mar 2001] |
1001
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Accenture Case Study: Marks & Spencer |
[13 May 2004] |
906 |
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Architecture of and Migration to SOA's Presentation Layer |
[17 Oct 2006] |
754 |
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Case Study: Exel plc—Supply Chain Management |
[01 Jan 2003] |
741 |
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SAP APO and BMW Motoren: Revving Up |
[01 Jan 2005] |
736 |
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Oracle E-Business Suite Release 12 Installation and Tips for IBM AIX 5.3 |
[30 Nov 2007] |
732 |
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| Title | Date Added | Total Downloads |
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