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Customer Management WHITE PAPERS
Customer Management
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Contact Centres: Optimum service at optimum costGetting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful... |
[16 Nov 2009] |
118 |
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Turning customer interaction into profitable relationshipsEffective customer communications boost customer loyalty, ensure brand and regulatory compliance, reduce environmental impact and help control a range of costs - through IT maintenance, printing, call centre operations and... |
[08 Sep 2009] |
594 |
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Application Lifecycle Management Podcast: An Innovative Approach from HPThis podcast discusses how your organization can get beyond "quality management as usual," and make the move to the real application lifecycle. |
[24 Mar 2009] |
432 |
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Building and Managing a Performance CoE white paper.Learn how to build and manage a Performance Center of Excellence with minimal expense, risk, or disruption to current processes. |
[24 Mar 2009] |
249 |
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Building and Managing a Quality CoE white paperRead about building a Quality Center of Excellence. |
[24 Mar 2009] |
238 |
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Redefining the application lifecycle Management White Paper the application lifecycleRealizing the full business potential of modernised applications means expanding traditional software development views. HP broadens the application lifecycle to include 'upstream' activities - business strategy and planning - and... |
[24 Mar 2009] |
309 |
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View the HP Performance Center QuickStart data sheetFind out how to implement HP Performance Center quickly to enable a performance COE. |
[24 Mar 2009] |
479 |
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Responding quickly to changing markets: Anticipate, Adapt, ExcelMarket change is relentless: ever-higher customer expectations, shrinking product life cycles, and new rivals on the scene all accelerate the pace. But small businesses and midsize companies have one distinct... |
[12 Dec 2007] |
15 |
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Clearing the Way for Faster, Smarter Decisions: Instant, Accurate Information Drives Competitive EdgeDecisive actions can elevate your business above the competition and help your company grow and stabilize. But decisive leadership requires accurate, timely, and accessible information, along with the right software... |
[11 Dec 2007] |
32 |
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Lafarge Standardizes Financials, Supply Chain Across All Lines of Business |
[24 Dec 2009]
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143 |
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Savi Technology Case Study: Woolworths, Plc. |
[24 Dec 2009]
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272 |
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Secure and Streamline Your Global Supply Chain With SAP GTS |
[24 Dec 2009]
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The bottom line on asset availability |
[14 Dec 2009]
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2 |
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Services Firm Coordinates Efforts, Strengthens Customer Relationships With CRM Solution |
[10 Dec 2009]
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Sales and Operations: Evolving From One-Time Planning to Ongoing Management |
[02 Dec 2009] |
3 |
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Air System Components Inc. Improves Service Response Times With Hosted CRM Solution |
[01 Dec 2009] |
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Delivering a "Wow" Customer Experience |
[01 Dec 2009] |
7 |
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How to Improve Customer Service |
[01 Dec 2009] |
4 |
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Increasing Sales Productivity |
[01 Dec 2009] |
1 |
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See how easy it is to updateor completely reinventyour web site today |
[01 Dec 2009] |
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